Welcome to Sainsbury’s Help Centre
- Customer Notice - Allergen Alert - Lindt Easter Eggs
- Product Recall - Lotus Biscoff Crunchy Biscuit Spread 380g
- Customer Notice - Little Live Pets Frog & Little Live Pets Frog Lily Pad
- Customer Notice - WhatsApp Survey Messages
Most frequently asked questions
- What is your TRY Promise?
- Can I place a new online grocery order using a previous order?
- How do I register for online shopping?
- What will happen if something I order goes out of stock before my grocery delivery?
- Are there any products I can’t spend Nectar points on?
- I've seen SACAT on my bank statement next to a Sainsbury's transaction, what does this mean?
- Do you employ people under 16?
- I've forgotten my Online account username or password, what should I do?
- Do you deliver to my area/overseas?
- What is your THINK 25 policy?