Welcome to Sainsbury’s Help Centre
- Product Recall - latte and espresso glasses
- Allergen Alert - by Sainsbury's Vegetable Sushi Snack Pack
- Customer Notice - Island Delight Lamb Shortcrust Patty 140g
- Customer Notice - Allergen Alert - Lindt Easter Eggs
- Product Recall - Lotus Biscoff Crunchy Biscuit Spread 380g
Most frequently asked questions
- What forms of ID do you accept?
- Which stores have Tu clothing and/or the Gok for Tu range?
- I’ve received an email that I think may be fraudulent. How will I know if it’s from Sainsbury’s?
- Can I return items I've bought in a sale?
- I want to order a large quantity, what should I do?
- Where in Sainsbury’s can I collect Nectar points?
- Where in my property will you deliver my online groceries to?
- I got a coupon from your till but I can’t read the Terms and Conditions. What are they?
- Do you recycle carrier bags?
- Can I save my grocery order and come back later to finish it?