Welcome to Sainsbury’s Help Centre
- Allergen Alert - KitKat Bites Pouch 104g
- Product Recall - latte and espresso glasses
- Allergen Alert - by Sainsbury's Vegetable Sushi Snack Pack
- Customer Notice - Island Delight Lamb Shortcrust Patty 140g
- Customer Notice - WhatsApp Survey Messages
Most frequently asked questions
- My vouchers have expired, can I still use them?
- When is your Careline open?
- What coupons and vouchers do you accept instore?
- Can I save my grocery order and come back later to finish it?
- How close to my grocery delivery time can I amend my shopping basket and make other changes?
- I got a coupon from your till but I can’t read the Terms and Conditions. What are they?
- An item I want is in store, why can't I get it online?
- Sainsbury's Fair Price Promise
- Which products are subject to VAT?
- Why do you do so many price changes?