- All areas
- Shopping Online
- Delivery & Collection
- Refunds & Returns
- Offers & Promotions
- Brand Match
- Prices & Payment
- Company Values
Welcome to Sainsbury’s Help Centre
Online Groceries: frequently asked questions
- How do I cancel or amend my online grocery order?
- What is a Delivery Pass?
- Can I place a new online grocery order using a previous order?
- What is an evoucher?
- How does an evoucher work?
- When do you take payment for my grocery order?
- Can I get a bagless delivery?
- How close to my grocery delivery time can I amend my shopping basket and make other changes?
- I've forgotten my username or password, what should I do?
- Can I save my grocery order and come back later to finish it?