What are Secure Payments and how do they work?

What are Secure Payments and how do they work?

Secure Payments is a system put in place by Visa and MasterCard. We don't manage the system directly. Instead, our website talks to Secure Payments when you're paying. You'll be asked to enter some information that only your bank would be able to validate. This provides additional security and peace of mind that only you could be using your bank card.

If you experience problems entering your personal information on Secure Payments, you'll need to contact your card provider. They hold the details of your account and we'd never ask you to share those details with us.

Having technical problems using the system? Does Secure Payments not appear, or is it timing out? Contact Us, we'll be happy to try to help.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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