Welcome to Sainsbury’s Help Centre

An item I want is in store, why can't I get it online?

Not all of our stores take part in our online delivery service.  It may be that your local store isn't the delivery store for your area. Each store has its own range tailored to its size and customer base, so sometimes products are available in your local store but not in the store which delivers your online shopping.

Why not let us know if you'd like something added to your online shop and we'll put in a product request to let our buying team know that you'd like to see the product stocked.

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