An item I want is in store, why can't I get it online?
Not all of our stores take part in our online delivery service. It may be that your local store isn't the delivery store for your area. Each store has its own range tailored to its size and customer base, so sometimes products are available in your local store but not in the store which delivers your online shopping.
Why not let us know if you'd like something added to your online shop and we'll put in a product request to let our buying team know that you'd like to see the product stocked.
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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