Can’t find a product in-store or product has been discontinued.
We constantly review our ranges and only make decisions when there's a need to. However, sometimes we don't have a choice. For example, when our supplier has stopped producing a certain product.
We'll always make a decision that we feel will benefit the majority of our customers locally, giving the widest choice possible in the space available. These decisions are based on historical, current and projected sales.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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