Welcome to Sainsbury’s Help Centre

What do I do if I find an unknown item in a Sainsbury's product?

Your safety and the quality of our products is very important to us.  We have strict controls and procedures in place to make sure that every product is exactly as described on the packaging.

Contact Us, we'd be happy to look into this for you.  If calling, we'll take all the information we need.

If you're emailing or writing, please include as much information as possible from the packaging, including any dates, or other codes available.  Please also describe how it differed from the description. Keep the product if possible, as we may ask you to return it to us.

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