Welcome to Sainsbury’s Help Centre

Sainsbury’s online grocery site and your internet browser

Customers shop at the Sainsbury’s online grocery website using a number of different browsers and devices.  We aim for all of our customers to have the same experience, regardless of the type of computer, tablet or mobile device used, however if you have encountered any difficulties placing an order, you could try using a different browser.  There are a number of browsers available, below are links to Internet Explorer and Firefox but you can easily find others.

Microsoft Internet Explorer

Mozilla Firefox


In addition, as with all internet shopping, for a smoother browsing experience we recommend you regularly delete your Browsing History / Cache / Temporary Internet files.

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