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Welcome to Sainsbury's Help Centre
FAQs to help you
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Refunds & Returns
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T&Cs and Company Values
How can I request a refund for a grocery item that's been delivered?
How do I make a complaint?
Substitution promise terms and conditions
Grocery delivery times & charges
All you need to know about our delivery service
All about Click & Collect
Which counters and kiosks are currently available in store?
Store Stock Checker
Nectar FAQ's for online purchases
Recycling facilities available at our stores
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