Welcome to Sainsbury’s Help Centre

What happens if I'm out when you deliver my grocery order?

If you're not in when we deliver your order, we'll put a "while you were out" card through your letterbox. This will contain details on how to get in touch with us to arrange an alternative delivery time. Drivers will also try to get in touch with you on the phone to rearrange a delivery time. If you haven't provided a contact phone number on your account, you can contact us  for more information on your delivery.

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