We want to be fair to all our customers, and we have selected a standard charge per order so that customers will know the full cost of their online groceries shopping. A 40p charge was selected based on the average carrier bag usage for an order. The average charge is in line with Welsh Government guidance.
If you have had a bagless delivery and would like us to refund the 40p charge please contact us.
Currently, the charge will still apply even if the carrier bags are immediately given back to the driver for recycling.