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Carrier bags for Groceries Online and Click & Collect orders

We're focused on reducing our plastic use as an absolute priority. From Tuesday 1st October 2019 we will no longer offer plastic carrier bags for either delivery or click and collect orders  

Only contaminates (such as bleach, cleaning products) and raw meat/fish/poultry will be bagged separately using clear bags or carrier bags.



We’re committed to removing 1280 tonnes of plastic from products over the next 12 months and removing bagged deliveries would bring us significantly closer to achieving this target.
Unfortunately not as this could impact the number of totes available for future deliveries and we would be unable to control what the tote was used for and therefore could run the risk of cross contamination.
Our groceries website has advertised the date when bags were being removed from grocery orders, in addition to this all our customers have been emailed in the week prior to 1st October to confirm their orders will not contain bags.
These items will be packed into a clear barrier bag or carrier bag. 
The Driver will only enter your property at your request.  They are also provided with overshoes to protect your flooring from dirt or damp from their shoes.
The Driver will take whatever time is necessary to assist you with your delivery.
You can bring your own bags for life or boxes for the order to be packed into upon collection, the colleague dealing with your collection will assist you.
Your frozen items, such as peas, chips etc will come loose in the plastic box on delivery so you will need to keep an eye out for it and pack it away promptly
From the 1st October there will be no alternative option, this is in line with other grocery online delivery companies. You can have bags or boxes ready at the time of the delivery for the product to be decanted into.

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