Welcome to Sainsbury’s Help Centre

Carrier bag charge

Who is affected?
Any grocery delivery a UK postcode will incur a carrier bag charge.

Why is Sainsbury’s introducing this?
The carrier bag charge has been introduced by the UK Governments. The law states that all shops in the UK must charge at least 5p for each single use carrier bag. This is not a Sainsbury's initiative.

What is a single use carrier bag?
A single use carrier bag can be made from plastic, paper or plant-based material such as starch. These bags are not designed to be used time and time again.

How much is the charge?
A flat fee of 40p will be charged for each online grocery order.

Customers can also opt for a bagless delivery.

How will the charge be applied to customer’s shopping?
The charge will be added to your basket as soon as you've booked your delivery slot and will appear in your trolley when you check out.

Is the charge a tax?
In Wales, England and Scotland this is not a tax and Sainsbury’s will donate any profit from the sale of the single-use carrier bag to good causes in line with our community programme. In Northern Ireland this is a tax. Proceeds will go to the Northern Ireland Department of the Environment.

Is the charge refundable if online grocery customers return used bags to the driver?
Customers can still return used carrier bags to the driver for recycling, but this does not qualify for a refund of the carrier bag charge.

Where do customers find further information?
In Wales further information can be found by contacting the Welsh government helpline on 0300 0603300 or 0300 0604400 (Welsh speaking) or you can visit the dedicated Welsh Government website www.carrierbagchargewales.gov.uk/consumers

For Northern Ireland further information can be found by contacting the Northern Ireland Government helpline on 0300 200 7879. Alternatively, visit their website http://www.nidirect.gov.uk/baglevy.

For Scotland, further information can be found at http://carrierbagchargescotland.org.uk/.

For England, further information can be found at https://www.gov.uk/government/publications/single-use-plastic-carrier-bags-why-were-introducing-the-charge/carrier-bags-why-theres-a-5p-charge

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