Carrier bags for Groceries Online and Click & Collect orders

Carrier bags for Groceries Online and Click & Collect orders

At Sainsbury's, reducing our plastic usage is an important part of minimising our impact on the environment and last October, we removed plastic bags from online grocery deliveries.

Early in the coronavirus pandemic we temporarily reintroduced bagged deliveries to help our colleagues serve you as quickly as possible. This was one of a range of measures we introduced.

We are now in a position to return to bagless deliveries from 30th August 2020. This applies to both Home Delivery and Click & Collect orders.

The only exception to this will be some items such as raw meat and fish, which will still be bagged for food safety reasons.

What does this mean for you?

Safety is our highest priority and our colleagues will continue to follow social distancing guidelines and will not enter your home when they deliver your order but can assist you in transferring your order from the totes to your own bags or containers. Our drivers also have sanitiser which they will continue to use before and after each delivery.

Please have bags or a suitable container ready for when your shopping arrives or during your collection slot.

If you are shielding, we would ask that you leave bags outside your door so that the driver can transfer your shopping into your bags for you.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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