Welcome to Sainsbury’s Help Centre

Receiving your grocery delivery

You or someone aged 18 or over on your behalf must be available to receive, inspect and sign for your grocery order.  We will not be able to leave goods unattended under any circumstances.

To take the best care of your shopping, we pack your frozen and chilled goods in separate bags and keep them at the right temperature. Your shopping is then delivered in special vans with temperature-controlled compartments.

We will always deliver to the front door of your house or at least to the communal entrance to your block of flats.  Our drivers may also deliver beyond your threshold as well, if invited to do so and it is safe for them to.  Our ‘providing a safe delivery’ section sets out more.

Our delivery service does not include a detailed check of your shopping. However, if you have any queries, you are welcome to call our customer helpline on 0800 328 1700.

Please let us know as soon as possible if you are not able to be in to receive your delivery.

If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard delivery charge for re-delivery. Our 'providing a safe delivery' section below sets out more information.

If you have not contacted our Customer Care Team on 0800 328 1700 within 24 hours to rearrange a failed delivery, the order will be cancelled and refunded and we may retain the delivery fee.

Please do not offer our drivers tips as they are not able to accept them.

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