Welcome to Sainsbury's home

High Demand - Our Contact Centres are currently experiencing extremely high call volumes.

If you are thinking about calling us please check the FAQs below before ringing, we also have lots of useful information in our help centre.

For the latest information on how we are responding to Covid-19 please click here

We have increased the stock due into our stores and are doing our best to keep the shelves stocked.

FAQs 

Can you check Stock in stores?

Due to high turn over of stock in store, we cannot guarantee the stock will still be there when you arrive. 

Are there more Online Delivery slots? 

We have prioritised online delivery slots for elderly, disabled and vulnerable customers. We’ve already been able to identify some existing customers who are elderly, disabled and vulnerable through the information that we have about them and have emailed these customers. But we know that we haven’t been able to identify all of our vulnerable customers. If you’re elderly, disabled or vulnerable and think you should be on our vulnerable customer list, please get in touch. If you don't qualify have you tried our click & collect service?

Have you restricted any items? 

We’ve introduced a maximum purchase limit on some items we sell. These limits will be shown as you place your order on our website. Please note our customer service team cannot override these limits.

How to place an order?

You can find a handy guide here

I have a slot and cant progress my order?

There a number of reasons why this might be happening. These are the most common issues:

  • Clearing your browser cookies/cache 
  • Remove any vouchers or promotions
  • Update card details
  • Check that there is no alcohol or restricted items are in a basket

How do I update Card and Personal Information?

You can find more information on how to update your details here:  

Why is my account is showing as inactive

Ensure you have accepted the registration email we have sent. (If you're unable to find it check your spam/junk folder)

Can I make amendments to my order?

You can make amendments and cancel your order before 11 pm the day before your delivery is due. you can find more information here

If your query is urgent then please continue to contact us for support.