Welcome to Sainsbury's home

FAQs to help you

It’s really important to us that you have the answers to your questions and the information you need as quickly as possible.

To help you resolve your query, we have provided responses to Frequently Asked Questions below.

How we're responding to Covid-19

Please click here for the latest information and guidance on how we’re working to feed the nation including shopping in-store and online.

We've now returned to bagless deliveries. Safety is our highest priority and our colleagues will continue to follow social distancing guidelines and will not enter your home when they deliver your order but can assist you in transferring your order from the totes to your own bags or containers. Our drivers also have sanitiser which they will continue to use before and after each delivery. Please have bags or a suitable container ready for when your shopping arrives or during your collection slot. If you are shielding, we would ask that you leave bags outside your door so that the driver can transfer your shopping into your bags for you.
Substitutions can be refused on the doorstep. Simply return them to the driver and you’ll receive a refund automatically within a few days. If you accept the substitutions offered at point of delivery, refund requests for substituted items will be rejected. For more information, and to read about our Substitutions Promise where you’ll receive an eVoucher for the difference if they cost you more, click here.
Click here for guidance on how to place an order online.
You can make amendments and cancel your order before 11 pm the day before your delivery is due. You can find more information here.
Please follow official guidelines for your local area and wear a face covering when shopping in our stores in England, Wales and Scotland. Thank you for helping us keep our colleagues and customers safe.

We’ve removed our online Stock Checker at the moment, but please be aware that our stock levels do change every day, so it’s always best to check in store for the stock of any items you’re looking for.

Don’t forget, Argos is part of the Sainsbury’s family, so you can check stock availability for all general merchandise, including electrical, toys and gifts. Plus you can place an order for home delivery or collection too, go to Argos.co.uk to get started.

We are now accepting new customer registrations to our Click & Collect service. The service allows you to order and pay online, then collect your groceries at a time that suits you. Slots are subject to availability, and you can book a maximum of one slot per week. Log in here to check Click and Collect in your area.
Be sure to check out your basket within two hours or your delivery slot will expire.
Please contact us if you have items in your Grocery Delivery that are:
  • Missing
  • Short in their ‘use by’ date (items dated today’s date or tomorrow)
  • Damaged
Trying these might help:
  • Clearing your browser cookies/cache 
  • Removing any vouchers or promotions
  • Updating your card details

You can find more information on how to update your details here:  

You’ll need to accept the registration email we’ve sent you (don’t forget to check your spam/junk folder too).
We have a maximum purchase limit on some items we sell. These limits will show as you place your order on our website and our customer service team can’t override these limits.


If these FAQs haven’t answered your query, you can find more general FAQs in the help centre.

If we still haven’t answered your query, you can find our contact details here.

Important information