Welcome to Sainsbury’s Help Centre

What is the Nectar scheme and how does it work?

With Nectar you can collect points on most of your purchases with us. Sit back and watch them mount up the more you shop. Save up enough points and you’ll be able to treat yourself to something you’ll enjoy!

Before you can collect or spend your points, you’ll need to register your card at Nectar www.nectar.com. 

Click here to find our Online Shopping FAQs if you're an online shopper. 


FAQs

 

Who can I contact about my account, points balance or lost/damaged/stolen card?

You can find out how to contact Nectar, join the scheme, report your card lost or stolen and view additional information at www.nectar.com. From there you can also check your points balance, update your account details, opt in or out of receiving mailings and order replacement cards or key tags.

Click here if you’d like to speak with Nectar.

How can I collect and spend my points in store?

Collect
Simply swipe or scan your card at the checkout and collect 1 Nectar point per £1 at any of our stores across the UK. 

Points can also be collected when shopping from the restaurant in store. Hand your Nectar card to the cashier when paying. 

You are unable to collect Nectar points on savings stamps, spirits and liqueurs, car park tickets, vending machines, cashback, postage stamps, Sainsbury's gift vouchers/cards, first stage baby milk products, National Lottery products and related, tobacco and related products, LloydsPharmacy products, mobile phone cards/vouchers, concessions or in any Sainsbury’s Local in partnership with Euro Garages. 

From time to time we may exclude other products but we'll always let you know.

See here for further info 

Spend
To spend your points, you’ll need to have shopped in a store (24 hours after your first shop and within 12 months), simply present your card when paying and let the cashier know you want to use your points. Points can be spent in blocks of 500 (£2.50).

If it’s your first time shopping in a different store, you may need to let Nectar know first for security reasons before you spend your points. Our colleagues in store will walk you through this or you can do this at the customer service desk (or petrol kiosk). You’ll need to speak to Nectar on the phone and confirm some security details.

It may take a little longer than it would in your ‘home’ or regular store but you’ll be able to use your well earned points.

We're working on making this easier in the future.

Can I collect and spend my points in a Sainsbury's Petrol Station?

Collect
You’ll earn 1 point for every full litre of fuel purchased in our petrol stations. Just swipe or you’re your card when paying.

You are unable to collect Nectar points on savings stamps, spirits and liqueurs, car park tickets, vending machines, cashback, postage stamps, Sainsbury's gift vouchers/cards, first stage baby milk products, National Lottery products and related, tobacco and related products, LloydsPharmacy products, mobile phone cards/vouchers, concessions or in any Sainsbury’s Local in partnership with Euro Garages. 

From time to time we may exclude other products but we'll always let you know.

Spend
Points can only be spent when paying for fuel in the petrol kiosk and cannot be spent when paying for fuel at the pump.

See here for further info.

Can I collect and spend Nectar points online?

Collect
You can earn points when shopping online. Just log into your online accounts and make sure your Nectar cards are linked.

If you shop over the different websites we operate e.g. Groceries, make sure your details are updated on all your shopping accounts.

You are unable to collect Nectar points on savings stamps, spirits and liqueurs, car park tickets, vending machines, cashback, postage stamps, Sainsbury's gift vouchers/cards, first stage baby milk products, National Lottery products and related, tobacco and related products, LloydsPharmacy products, mobile phone cards/vouchers, concessions or in any Sainsbury’s Local in partnership with Euro Garages. 

From time to time we may exclude other products but we'll always let you know.

See here for further info 

Spend
You can redeem Nectar points at the checkout stage. Please click here for more information.

If you have received a coupon printed with an online voucher code at the till whilst in store, this can be redeemed against your online order. This code will be clearly visible on the coupon along with text stating it can be used online.

Can I collect and spend Nectar points in other places?

You can collect and spend your Nectar points with a variety of other members of the Nectar partnership. Click here to visit Nectar for more information on all the Nectar partners and how to collect and spend your points with them.

Are there any products I can't collect or spend Nectar points on?

Unable to Collect
You are unable to collect Nectar points on savings stamps, spirits and liqueurs, car park tickets, vending machines, cashback, postage stamps, Sainsbury's gift vouchers/cards, first stage baby milk products, National Lottery products and related, tobacco and related products, LloydsPharmacy products, mobile phone cards/vouchers, concessions or in any Sainsbury’s Local in partnership with Euro Garages. 

From time to time we may exclude other products but we'll always let you know.

See here for further info

Unable to Spend
You are unable to spend points on LloydsPharmacy products, any items that are bought at the tobacco kiosk, or in any Sainsbury’s Local in partnership with Euro Garages.

From time to time we may exclude other products but we'll always let you know.



I forgot to use my voucher / scan my Nectar card. Can I still get the points ?

Good news! Points for general shopping can be added up to 14 days after the date on the receipt. Simply present your receipt at the Customer Service Desk with your Nectar card.

If you forgot to use a voucher, provided you’ve met the criteria for the extra points, take the voucher and your receipt to the Customer Service Desk within 14 days from the date on the receipt and we’ll be happy to help.

Shopping Online? Contact us by clicking here and we’d be happy to review what’s happened and help.



How do I opt in and out of marketing?

It's simple. Log in to your Nectar account by clicking here and update your preferences online, or click here to Contact Nectar.

How long does it take for points to be added to my Nectar account?

Points collected on general shopping can take up to 48 hours to appear on your account. Bonus points and offers may take up to 28 days to be added.

You can also check your receipt for your points balance. If you're shopping in a store for the first time, your balance won't appear on any receipts until 24 hours after your first shop at that store.

Points issued by our Careline may take up to 72 hours to appear.

Click here to log into Nectar to check you balance.

How do you decide what vouchers I receive?

We decide what vouchers you get using information from your Nectar history.  We'll look at your spending patterns and habits so that you receive the vouchers we think you'll benefit from and enjoy.

Remember to swipe or scan your Nectar card on every visit.  This way you'll not only collect points, but you'll help us make the best decisions when allocating vouchers.

 

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