Welcome to Sainsbury’s Help Centre

How do I use my instore and online voucher?

Since 2017, we have introduced a new type of coupon to our customers that can be used both online and in store. These coupons can be easily identified as they state 'use online or in store' on the coupon. 

If you want to use your coupon online, you can find these coupons in your Coupon Wallet (as long as your account is linked to the Nectar card number stated on the front of the coupon) when you log into your Online Groceries account. Click here to log into your account. 

FAQs 

 

I've received a printed coupon which says I can use it online. When will I see it in my Online account

It can take from 24 to 72 hours for the coupon to appear in your account.

Why do some of my coupons appear greyed out in my Coupon Wallet

Coupons will appear greyed out when they're not valid on that day of delivery. The coupons will state the start and end date.

I have multiple coupons; why can't I add them all to my transaction

You will not be able to use more than one of the same coupon in a single transaction. When you click to use one of these, the others will grey out indicating they can't all be applied together.

I used a points coupon online but it doesn't show on my receipt, where are my points

On some coupons, we have to manually add bonus points at a later date so bonus points from coupons will not always appear on the receipt. You’ll receive the bonus Nectar points within 48 hours of delivery. We always advise to check your Nectar account after 48 hours to ensure the points have appeared.

When will I get my Nectar points?

Within 48 hours of delivery. You’ll need to check your Nectar account as the points will not be on your receipt.

If I use a coupon for Pepsi but it is substituted for Coke do I still get my reward?

Yes. As long as you ordered the right item you’ll get the reward even if the item is substituted.

What does the expiration date of the coupon mean, is it when I have to place the order using that coupon

No. It is the delivery slot which must be within the start and end date of the coupon. If the delivery date is outside of the coupon validity date then the coupon will appear greyed out until the delivery date is changed. The expiration date of the printed coupon should be the same as the online version.

I’ve lost my Nectar card and received a replacement card. I’ve updated my linked Nectar card details on my account but now I can't see any of my coupons. Why?

The coupons were most likely assigned to the your old card number. Click here to contact us and we’ll investigate further.

I don't have an Online account but have received a coupon which says I can use it in store or online. If I create an Online account will I see my coupon?

Yes. As long as your Online account is linked to the same Nectar card that received the printed coupon and as long as the coupon is still in date for the chosen delivery slot.

Is my coupon valid on excluded items such as spirits?

No. The same exclusion rules apply online as they do in store. Click here for more information.

Can I see what coupons I have used in the past or ones that have expired?

Unfortunately no, that information is not available in the Coupon Wallet.

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