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If you add the same product with a different weight range then it will overwrite the weight range already in your basket.

For example – in the basket there is a Beef Joint 1kg-1.5kg and you then add the same Beef Joint but 1.5kg-2kg then both Beef Joints in the basket would become the 1.5kg-2kg weight range.

Yes – The pickers in store have been instructed to pick to the higher weight range when the ordered weight range is not available.

If the picker in store is unable to pick the weight range requested they will attempt to pick a larger weight range for the same product. If they are unable to do this they will pick a different product and use the original weight band requested.

Yes – the picker would use the existing substitution rules to select a product and use the weight range requested.

The picker would use the existing substitution rules to select a product and use the weight range requested.

The in store pickers have been instructed to always pick to a higher weight, this is to ensure you get more than you wanted rather than less. You are still able to reject the substitution at the door step.

You will be charged for the weight band of any substitute. This is in line with current substitution rules.

Yes – however you can only have 1 weight range per product in your basket.

For example – You could have this in the basket: 

• Beef Joint 1kg-1.5kg x 2
• Turkey 3kg-3.5kg x 3

However, you could not have in the basket: 

• Beef Joint 1kg-1.5kg x 1
• Beef Joint 1.5kg-2kg x 1
• Turkey 2kg-2.5kg x 1
• Turkey 3kg-3.5kg x 1

Yes – when you come to the product on the shelf or product page the drop down where you select a weight range will by default be set to the smallest range.

The product in your favourites will default to the smallest weight range for that product.

The basket will still show the Product Description, then below will state “You Chose” then the weight range selected by you.

The summary will show the Product Description, then below will state “You Chose” then the weight range selected by you. 

 

The product will appear on the receipt as it currently does – there is no change to this.

When you add your selected product and weight range to your basket the price shown is the maximum price you will pay for that weight range. This means you will pay either the price shown or a lower price. If you receive a substitution this will be flagged on your paperwork and you will be able to find the new price on your receipt.

This would mean you would be below the minimum spend and would need to order additional items to bring the total cost of your shop up to the required amount.

Yes. All orders under £40 will be charged a maximum delivery fee of £6.95. Please see this page for more information,

The maximum weight range will be three. Some products can have two ranges while others will have three.

If you buy one of the selected turkey products you will be able to see serving information in the drop down when you select the weight. Unfortunately, this is not available for the selected beef products.