Changes to our home, garden, toys and electrical ranges online

Changes to our home, garden, toys and electrical ranges online

To make buying essential non-food items easier, we're merging our general merchandise website with our groceries website over the next few weeks. When you're shopping online, it means you'll have the same basket for your food and non-food items, and they'll all be delivered at the same time, like your normal online grocery delivery.

As part of this change, some non-food lines have been discontinued, and our non-food website has closed.

How will this affect my recent non-food order?
Your order will be fulfilled as normal. Check your 'My Account' status for your order number and email confirmation. You can always contact us to check its progress.

How do I return a non-food product?
Return the item within 28 days to any Sainsbury's store offering the Click & Collect service. You can find your nearest Click & Collect store using our Store Locator. Simply repackage the product with its original packaging and labels and take it to the customer service desk. Please contact us if the item is too large to return to store.

Where will I find non-food products on the merged website?
Within the 'Groceries' section on the website, you'll find a section called 'Home and enterntainment'. This contains our most popular non-food products, such as food mixers and saucepans.

Can I put a non-food product in my groceries basket and have it delivered at the same time?
Yes you can.

What's been discontinued?
We no longer sell furniture, TVs, tablets, computers, vacuum cleaners and microwaves online. However, you can still buy some of these items in our larger stores. Check the Store Locator for a guide to those stores that still sell TVs and microwaves.

Is my warranty still valid?
Yes. Read more about electrical guarantees here...

What's happened to the Click & Collect service for non-food items?
The Click & Collect service has been discontinued. However, you can now get non-food items delivered with your groceries. There's also a new Click & Collect grocery service that operates from participating London Underground stations.

How come there's a non-food product in store that I can't buy online?
There's a small selection of non-food products that are more suitable for buying in stores rather than online, mainly as they're too big or heavy to be transported in the same delivery with your groceries.

Where can I find my previous non-food orders?
You'll still find this information in your 'My Account' section.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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