How do I search for products online?

How do I search for products online?

There are a number of ways to find your product(s):

Category search

  • You can also use the headings at the top of the home page to find what you want
  • Either click on a heading, eg 'technology' or hover over it to display a drop-down menu, and then choose a more specific product area, such as 'flat screen TVs'
  • Once you're in your chosen product area, you can use the menu on the left-hand side of the page to find products by price, brand and other features.

Keyword search

  • Use the search box at the top of the page and type in the name of the product, like 'sofa' or 'kettle', or type in a brand name, like 'Different by design'.
  • Some keywords may come up with a long list of items
  • For more specific results, try adding in extra words that describe what you want, like 'silver kettle'

Item code

  • If you know the item code of the product you want, you might have seen it in a leaflet, for instance, or you've found it previously displayed beneath the product, just enter the code into the search box to go straight to the item

Prefer to talk to an expert? Contact our Helpline where our colleagues will be able to talk you through the product features.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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