Nectar FAQ's for purchases in store

Nectar FAQ's for purchases in store

With Nectar you can collect points on most of your purchases with us. Sit back and watch them mount up the more you shop. Save up enough points and you'll be able to treat yourself to something you'll enjoy!

Points collected on general shopping can take up to 48 hours to appear on your account. Bonus points and offers may take up to 28 days to be added. You can also check your receipt for your points balance. If you're shopping in a store for the first time, your balance won't appear on any receipts until 24 hours after your first shop at that store. Points issued by our Careline may take up to 72 hours to appear.

Important information


Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

  • denotes a required field