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ALLERGY ALERT - Sainsbury's Taste the Difference Thai Turkey Meatballs 300g

meatballs

SKU

Product Description

Date Code

7934858

Sainsbury's Taste the Difference Thai Turkey Meatballs 300g

Up to & including Use by 16th December 2018

It has been brought to our attention that the above product does not have the milk allergen correctly declared on pack. We are asking customers who have purchased this product and have an allergy or an intolerance to milk, to return it to their nearest Sainsbury’s store, where they will receive a full refund.

For any concerns or questions regarding this, please contact our Careline on 0800 636262 or by email to customer.service@sainsburys.co.uk

No other Sainsbury’s products have been affected by this issue. We would like to apologise for the inconvenience this may cause

Q&A

What’s wrong with the product?

We are recalling our TtD Thai Turkey Meatballs because the satay sauce that comes with the product contains milk which is not listed as an ingredient on the label. We’re asking customers who have an allergy to milk to not consume the product and return it to their nearest Sainsbury’s store, where they will receive a full refund. We’re sorry for any inconvenience this may cause and we are investigating with our supplier.

 Are any other products affected?

We are investigating with our supplier.

How did you find out about this?

As part of one of our routine product testing sessions.

When did you find out about this?

We immediately removed the product from sale and asked customers to return any they have bought.

Have any customers reported illness after eating these products?

No.

How many complaints have you received?

We haven’t received any complaints.

How did this happen?

Our supplier has robust processes in place to prevent incidents like this and we’re investigating to prevent this from happening again.

How can you assure customers this won’t happen again?

We’re investigating with our supplier to prevent this from happening again.

What have you been doing about this?

We’re investigating with our supplier.

What can happen if someone with an allergy eats this product?

It may cause an allergic reaction.

Who suppliers the product?

We do not discuss individual suppliers.

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