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Groceries Online Refund Request Form

* denotes a required field

Before we access your account, we need to be able to verify your identity. So we can do this, please let us know:

Please let us know about the items you were unable to use and why. Information will be verified using our systems and tracking before requests are processed.

Please complete the following fields. You can add up to 10 items. If you have more than 10 items to report, please complete another form for the remaining products.

Please provide the Product Name as listed on your receipt.

If the reason for your refund request isn't listed, please Contact Us.


The quickest way for the team to process your refund is in the form of an eVoucher, redeemable against a future online shop with us. To accept an eVoucher, please select yes below.

Refunds to payment card are completed manually. If you don't want an eVoucher, your request will be added to the list in our refunds team who will need to speak with you and take full card details to process your refund.

We're incredibly busy at the moment, so there may be a delay in processing your request.

In processing this form, we'll use the information provided to access your account. Details of this request and the action we've taken will be logged in our systems. You'll find related information and our privacy policy on our Privacy Hub.

To avoid delays in the processing of your request, please read over and check all information before sending this form.