Help Categories
Welcome to Sainsbury’s Help Centre
Shopping Online: frequently asked questions
- What is your bulk order policy when ordering groceries online?
- How do I cancel or amend my online grocery order?
- What is the minimum value for a grocery order?
- When do you take payment for my grocery order?
- What will happen if something I order goes out of stock before my grocery delivery?
- Can I place a new online grocery order using a previous order?
- How close to my grocery delivery time can I amend my shopping basket and make other changes?
- I want to order a large quantity, what should I do?
- Can I choose a time and day for my grocery delivery?
- An item I want is in store, why can't I get it online?
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