Welcome to Sainsbury’s Help Centre

Chop Chop Terms & Conditions

Chop Chop Terms & Conditions

Welcome to the Chop Chop Terms and Conditions of use.  Please read these Terms and Conditions carefully.  They represent the Terms and Conditions between you and Chop Chop for the use of the Chop Chop App (“the App”).  You are authorised to use the App solely on the basis of these Terms and Conditions and on the basis of Sainsbury’s Terms and Conditions. You must accept them and our Privacy Policy if you wish to use the App.  If you do not agree, you may not use the App.

THIS IS AN AGREEMENT BETWEEN YOU AND SAINSBURY’S SUPERMARKETS LTD (“Sainsbury’s”) operating as Chop Chop. You agree to purchase delivery services from Chop Chop and goods from Sainsbury’s subject to these Terms and Conditions which will apply to all transactions using the Chop Chop App.

This App and the Retail Sites and any software are provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Chop Chop is a mobile platform owned by Sainsbury’s Supermarkets Ltd which may be accessed via the Chop Chop App. The App puts you in touch with grocery personal shoppers making it easy to buy Sainsbury’s groceries for delivery within a 1 hour time-slot. The Chop Chop Service is separate from the online grocery delivery and Click & Collect services offered by Sainsbury’s Supermarkets Ltd and different delivery rates apply.  The Service offers delivery within a 3km radius of our participating Sainsbury’s stores. You must provide a valid postcode to use the Service and we will not accept orders outside our delivery radius.

Chop Chop reserves the right, at our absolute discretion, to update and/or revise these Terms and Conditions.  We may change these Terms and Conditions at any time by sending you an email and/or updating the App at next use. Continued use of the App will indicate your acceptance of the changes.

If you have any queries relating to these Terms and Conditions please contact the Chop Chop support team chopchop.enquiries@sainsburys.co.uk or on 0333 313 3129. Lines are open 8am - 11pm Monday to Saturday, and 10am - 5pm on Sundays. Calls to us are free from BT landlines. Mobile providers and other networks will vary. Calls may be recorded for training and security purposes.

Our site address is www.chopchopapp.co.uk(Opens New Window)

1 Use of the Chop Chop app
2 Downloading the App, Registration and Information Security
3 Placing an order and order acceptance
4 Pricing, descriptions and product information
5 Availability and Bulk Purchase
6 Payment
7 Amending or cancelling a grocery order
8 Delivery charges and delivery policy and restrictions
9 Returns
10 Dealing with third party suppliers and Links
11 Chop Chop reviews and user conduct
12 Nectar, e-vouchers and promotions
13 Intellectual property
14 Indemnity and our liability
15 Miscellaneous
16 Our right to vary these terms and conditions
17 Privacy and Company Details
18 Promotion terms & conditions

1 Use of the Chop Chop App

1.1You may view and download the Chop Chop App for your personal, non-commercial use only. 

1.2 You may view the App without registration but to use the Service or comment to Chop Chop you must Register.

1.3 Chop Chop may at any time without notice or liability: 

 a)Temporarily restrict access for repairs, standard maintenance or the introduction of new services: and
 b)change, suspend or discontinue the Chop Chop App; and
 c)change the availability of any feature, database, or content; and
 d)impose limits on certain features and services; and
 e)restrict your access to parts of or the entire Chop Chop App 

1.4 Chop Chop cannot guarantee that the App will be fault free or that it will meet your requirements. 

2 Downloading the App, Registration and Information Security

2.1 Sainsbury’s will tell you about the restrictions and limits of the Service and the steps you will need to take to download the Chop Chop App.  The Chop Chop App is available to download from the Apple App Store or Google Play and you will be required to agree to any terms of use at their site before downloading the App.  In the event of conflict between their terms and ours, then our terms will apply.

2.2 If we vary the steps and restrictions of the Service we will send an email, to the email address provided by you, detailing the changes.  Your continued use of the App will confirm your acceptance of the changes.

2.3 The Chop Chop App is available only to UK based residents aged 18 and above who have a smart phone with internet access. The latest mobile operating system is recommended for best use. You may need to upgrade the operating system on your device if we change the version(s) we support. You may not be able to install or use the App on a ‘jail-broken’ or ‘rooted’ device. We currently support iOS and Android operating systems.

2.4 If you do not own the smart phone used to download the App you must obtain permission from the owner before downloading the App.  You accept responsibility for these terms and conditions even if the phone is not owned by you.  You are responsible for paying for any data charges related to downloading and/or using the App.

2.5 At initial registration we will ask you to choose a password.  You will need to enter this password whenever you sign into Chop Chop.  You must keep this password confidential and not disclose it to anyone else or write it down.  If you suspect that someone else knows your password or security details, you should change your password and let us know immediately by email to chopchop.enquiries@Sainsburys.co.uk.

2.6 You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately by email of any changes to the information that you provided on registering.  You must give us your real name, address, email address and any other details that we may require to process your registration. We recommend that you use a secure internet connection when entering registration and order details. Any registration details or changes you make to your account are processed on our secure server.

2.7 Your email address is essential in order for us to be able to supply you with important information such as order confirmations, receipts, and changes to the service. By registering you accept that your email address may be used to supply you with such information.  You have the right to change your marketing preferences at any time.  Should you wish to change your marketing preferences you may do so at any time by contacting us.  You may receive further marketing material for up to 3 months.

2.8 Acceptance of your registration will take place when we notify you that your registration has been accepted.

2.9 We may check your registration details to ensure they are correct and we may close your account if we suspect or believe that you have deliberately provided incorrect information.   

2.10 We reserve the right:

      a) To decline a new customer registration or suspend an account at any time
      b) To terminate access to all or parts of Chop Chop without notice

3 Placing an order and order acceptance

1 To place an order on the App you should open the App, select the products you wish to purchase then click ‘checkout’.  You will need to add a valid delivery address within the radius of our delivery area and a payment method.  Your order will then be passed to our personal shopper who will complete your shop.  Your order will be delivered by our personal shopper or a 3rd party delivery agent authorised by us. 

3.2 When you have completed an order on the App you’ll automatically receive an order acknowledgement. The Order Acknowledgement and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will, unless we have notified you that we do not accept your order or it has been cancelled take place when our personal shopper has completed  the shop at Sainsbury’s and you have paid for it.  You accept that the contract for the goods is between you and Sainsbury’s and not Chop Chop. The contract for the collection and delivery of the goods is between you and Chop Chop.

4 Pricing, descriptions and product information

4.1 Dowloading the Chop Chop App is free.

4.2 There is no minimum spend but we will limit the number of items that you may buy at 25 items or such other number of items as Chop Chop will from time to time advertise, subject to Sainsbury’s bulk purchase policies. Purchases at concessions, the kiosk, café, prescription medicines and petrol stations are not available.

4.3 The Chop Chop App allows you to purchase products from Sainsbury’s for delivery by Chop Chop within an hour or at a time to suit you. The App will show only products that are available and the product range may vary from that found in-store.  The prices you will be charged for the goods will be the prices shown on our App at the time you order the goods plus the Chop Chop delivery charge. These prices may differ from prices charged instore.  If you order ‘catch weight’ items like meat, vegetables and fruit, the weight of some goods may vary marginally from that ordered and the price will change to reflect actual weight.  You accept that prices of goods may, therefore, increase or decrease between order and delivery.

4.4 The pricing shown on the App may, despite the best efforts of Chop Chop and Sainsbury’s be incorrectly priced.  If the correct price is higher than the price stated on our App, Sainsbury’s are under no obligation to supply the goods to you at that price and our personal shopper may inform you by Instant Message during the shop to give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order for that item as cancelled.  You will be able to set a basket preference choosing to accept substitutions or not.

4.5 We offer a substitute price promise.  We’ll offer substitutes when grocery goods you order are unavailable unless you’ve asked us not to.  If you accept a grocery substitute costing more than the item you ordered we’ll charge you only for the item you ordered.   Offer includes grocery items only and excludes baby milk and tobacco products. If you accept substitutes costing the same or less than the item you’ve ordered we’ll charge you for the item we deliver. Chop Chop reserves the right to amend or withdraw this offer at any time and without notice. 

4.6 The Chop Chop App is owned by Sainsbury’s and although Sainsbury’s takes all reasonable care to ensure that all descriptions, appearance and details of goods appearing on their App are correct at the time when the information was inputted onto their system, it may not reflect the exact position at the moment you place an order, and goods may vary slightly from the actual colour or appearance on delivery.

4.7 When ordering using the App, you must pay for the goods and the Chop Chop delivery charge when you checkout.  Full details of delivery options including expected delivery times and pricing will be displayed in your basket before you begin the checkout process.

4.8 The delivery charge that will apply to your order will be the rate applicable on the date and time of purchase.  Our delivery rates are also displayed in the ‘checkout’ section of the App and may change from time to time.


4.9 All prices are shown in £s sterling and include VAT where applicable.         

4.10 Orders including alcohol may only be made during normal licensing hours.

4.11 Food goods will be picked and delivered at an appropriate temperature.  We deliver using paper bags or using our own delivery bags which will be taken away by our personal shopper after use. 

5 Availability and Bulk Purchase

5.1 All goods shown on the App are subject to availability. If for any reason beyond our reasonable control we are unable to purchase a particular item we will not be liable to you except to ensure that you are not charged for that item. In the event that we are unable to pick the goods you have ordered, our personal shoppers will advise you by phone call or text. If you do not respond our personal shoppers will not provide a substitute. 

5.2 Goods are supplied only for a customer’s own use as a consumer. We reserve the right to refuse orders that we consider are for commercial or non-domestic purposes or subject to onward delivery by a third party.

5.3 Sainsbury’s may apply order limits to alcohol and other products and our personal shoppers will respect these limits.  Chop Chop may apply other maximum order limits where appropriate and will limit your order size to 25 items or such other number of items as Chop Chop may from time to time advertise.

5.4 Quantities of goods supplied per order may be limited if the order creates a potential health and safety issue for our personal shopper.  We will fulfil bulky orders subject to the availability of personal shoppers but in some circumstances large orders may incur more than one delivery charge.  We will let you know if this applies to your order.

6 Payment

6.1 Customers using the Chop Chop App accept the need to register their payment details including credit or debit card details prior to ordering. These details are held in an encrypted form on the Braintree server (a secure server encrypted to PCI DSS standards) and will only be used for payment of goods and services received by you when using our Chop Chop App. Online payments for the Chop Chop service are processed by Braintree. Your personal data will be used by them for the purposes of processing your order only.

6.2 We preauthorize payment for the whole transaction, comprising your basket total, the delivery charge and an additional amount equal to 25% of your basket of goods at the time we receive your order. We preauthorize an additional amount to cover any adjustments including any alternative substituted goods, catch weight items and the selling price prevailing that day.  Payment must be made with a valid credit or debit card acceptable to us or by PayPal. The address at which the card is registered must be the same as your billing address.   Your personal shopper will use a payment card owned by Chop Chop at checkout to pay for your goods, and your payment to us will be the actual cost of the goods and the delivery charge and will be made immediately following checkout. 

6.3 To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency.’

6.4 If we are unable to process your credit card payment, our Customer Care Team will contact you to request new details.  

6.5 Nectar points, gift vouchers, gift cards cannot be used as payment for all or part of an order.

6.6 Coupons are not redeemable at Chop Chop unless specifically stated.

7 Amending or cancelling a grocery order

7.1 Once you have confirmed your order it is not possible to amend or cancel it.  By submitting your order you agree that the Chop Chop collection and delivery service should begin immediately.

7.2 Should adverse weather conditions or any other event outside our reasonable control result in a later or cancelled delivery, we will contact you as soon as possible to re-schedule your delivery or to cancel it.  All alternative delivery times are subject to availability. Should you incur any loss as a direct result of such a delay our liability to you shall be limited to the value of the delivery charge only

8 Delivery charges and delivery policy and restrictions

8.1 Chop Chop is separate from any delivery service offered by Sainsbury’s Supermarkets Ltd and a delivery charge will always be charged.  Chop Chop deliveries do not qualify for any free or reduced rate delivery charges offered by Sainsbury’s and Delivery Passes are not accepted. Chop Chop reserves the right to amend delivery charges at any time without notice. 

8.2 We deliver to within a 3 km radius of our participating delivery stores only.

8.3 All delivery times are subject to availability and store opening hours.

8.4 All orders will be charged an introductory fixed delivery charge of £4.99.  We reserve the right to change the delivery charge at any time.  

8.5 Once your order has been received, it will be allocated to one of our personal shoppers.  Our personal shopper will complete the shop on your behalf for delivery.  

8.6 Our personal shopper or third party delivery partner will deliver to the address specified by you when you checkout your order.  We will deliver to the front door of your house or to the communal entrance to your block of flats.  We  may deliver beyond this into your home if you ask us to and we consider it is safe to do so.

8.7 You or someone aged 18 or over on your behalf must be available to receive and inspect the delivery.  Under no circumstances will goods be left unattended.

8.8 We operate a ‘Think 25’ policy.  If the person receiving the goods looks under 25 we will request proof of age.  We will not complete the delivery if proof of age or an alternative adult is not available but will retain the delivery charge. 

8.9 Our service does not include a detailed check of your shopping.

8.10 If you are not at the delivery address when we attempt to deliver your order we will make reasonable efforts to contact you using information provided by you at registration.  If the delivery cannot be completed, the goods will be returned to store and payment for the goods refunded.  The delivery charge will be retained if the delivery cannot be completed.   

8.11 Provided that we have processed and received payment in full for the goods ownership of an item will pass to you once our personal shopper has purchased it at the Sainsbury’s checkout and we have authorized payment from you.  When an item has been delivered, (either directly or by leaving it in a safe place or with a neighbour) risk of damage to, or loss of, the goods passes to you.  By placing an order you are authorizing us to deliver to another person at the same address or to a neighbour on your behalf if you are not present at the time of delivery.

8.12 Chop Chop will make every effort to deliver within the advertised timescales but will be under no liability for any delay or failure to deliver the goods of services within estimated timescales.

8.13 We reserve the right to restrict or refuse delivery requests in certain areas at any time and without notice.

8.14 Chop Chop reserves the right to withdraw the delivery service at any time.

9 Returns

9.1 If you wish to return items please contact us.  We may ask you to return them to a Sainsbury’s store at your own expense in accordance with the store’s refund policy.  Please note that it is not possible to return the following goods to Sainsbury’s unless they are of poor quality or faulty: baby food and milk, frozen or perishable food and drink, CDs, DVDs, audio or visual software where the seal has been broken, newspapers and magazines.  If we ask you to return a goods to store to obtain a refund please remember to take your digital receipt with you.

9.2 Unless faulty, goods should be returned within 30 days in original packaging in saleable condition. The Sainsbury’s returns policy extends your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which permits the return of most goods ordered online within 14 days of purchase to 30 days. 

9.3 The delivery charge will not be refunded unless all goods are returned. If returned items were part of a promotional offer or valid evouchers were used, the amount refunded may be reduced.

10 Dealing with third party suppliers and Links

10.1 Chop Chop may offer links to third party websites or resources. Chop Chop has no control over such websites and resources and you agree that links to third party websites are provided solely for your convenience and that Chop Chop is not responsible or liable for the content of these sites. If you decide to click through to any third party websites you do so entirely at your own risk.

10.2 You agree that your dealings with third party suppliers found on or through the App including payment and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the third party supplier, and you agree not to hold Chop Chop or Sainsbury’s liable for any disputes you may have with such third party suppliers.

10.3 From time to time, the App may contain advertising and sponsorship and the individual advertisers and sponsors are responsible for ensuring that the material complies with all relevant laws and codes of practice. Chop Chop or Sainsbury’s will not be responsible for any error, omission or inaccurate information contained within such advertising or sponsorship material.

11 Chop Chop reviews and user conduct

11.1 Chop Chop encourages registered users to comment on or review our delivery service. 

11.2 Chop Chop reserves the right to refuse to post comment or reviews or to remove or edit content already posted.

11.3 For any content that you submit, you grant Chop Chop and Sainsbury’s a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

11.4 All content that you submit may be used at Chop Chop’s sole discretion. Chop Chop reserves the right to change, condense or delete any content that Chop Chop deems, in its sole discretion, to violate their content guidelines.  Chop Chop does not guarantee that you will have any recourse to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. Chop Chop reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Chop Chop are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Chop Chop its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

11.5 App users accept that user reviews may not necessarily reflect the opinion of Chop Chop.  Chop Chop may not monitor comments or reviews and accepts no liability for its content.

11.6 Whilst using Chop Chop you agree that your use of the site will not be for the following purposes:

  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that is or which encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorised access to other computer systems.
  • Interfering with any other person's use or enjoyment of the Website.
  • Breaching any laws concerning the use of public telecommunications networks.
  • Interfering or disrupting networks or websites connected to the Website.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  • Engaging in technically harmful behaviour, which includes but is not limited to: computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data and other malicious software or harmful data.


12 Nectar, e-vouchers and promotions

12.1 Chop Chop does not offer Nectar points.  If this changes we will update the Chop Chop site and these Terms and Conditions. 

12.2 Vouchers or evouchers issued by Sainsbury’s or third parties may not be used when using the Chop Chop Service.

12.3 From time to time, Chop Chop may issue e-vouchers, which may only be used subject to these Terms and Conditions and any other Terms and Conditions linked to the e-voucher.

12.4 E-vouchers, are, and remain at all times the property of Chop Chop. The right to use a voucher (including e-vouchers) is personal to the original or named recipient and may not be transferred without permission. It may not be copied, reproduced or published either directly or indirectly. Vouchers distributed or circulated without our prior written approval are not valid and may be refused or cancelled. If you redeem or attempt to redeem a voucher to which you are not entitled you may be committing an offence.

12.5 Chop Chop reserves the right to cancel or withdraw any voucher or promotion at any time without notice and without reason.

12.6 Unless otherwise stated a voucher may be used only by the named recipient, it may only be used as stated on the voucher and not in conjunction with any other offer or voucher. Vouchers cannot be exchanged for cash.

13 Intellectual property

13.1 The content of the Chop Chop App is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the App on your phone, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the App without written permission from Chop Chop.

14 Indemnity and our liability

14.1 You agree to indemnify and hold Chop Chop and Sainsbury’s harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit to Chop Chop, or from your use or misuse of Chop Chop. 

a) You must not use Chop Chop in any unlawful manner or for any unlawful purpose or attempt to obtain income from the use or provision of the Chop Chop Service. Chop Chop will not be liable to you for any losses suffered or costs incurred because:
b) You are unable to use the Chop Chop Service for any reason
c) Any content submitted by you is corrupted, damaged, is lost or deleted
d) The Chop Chop service fails to work as expected or is defective and we have not corrected any errors including any incompatibility with any internet service used by you.

14.2 Chop Chop and Sainsbury’s assumes no liability for any modification, suspension or discontinuance of the Service

14.3 Chop Chop and Sainsbury’s exclude all liability, so far as is permitted by law, including without limitation, direct, indirect or consequential loss or damages or any loss of profits, loss of revenue, business interruption, loss of data or otherwise.

14.4 We will not be responsible for any loss or damage caused to the goods after the contract has been concluded and the goods have been delivered to you.

14.5 Our liability for losses you suffer as a result of us breaching this Agreement is strictly limited to the delivery charge.

This does not include or limit in any way our liability:

a) For death or personal injury caused by our negligence
b) Under section 2(3) of the Consumer Protection Act 1987
c) For fraud or fraudulent misrepresentation; or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

14.6 We will not be liable to you for any goods that you find offensive or obscene irrespective of whether or not it is marked up as containing explicit material. Your use of the goods is at your own risk.

14.7 Where you buy any goods from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.

15 Miscellaneous

15.1 Chop Chop will not be liable for or responsible for any failure to perform or delay in performance that is caused by events outside our reasonable control (Force Majeure event).

15.2 Applicable laws require that some of the information or communications we send to you should be in writing. When using our App, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our App. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

15.3 All notices given by you to us must be given to Chop Chop by sending us an email. We may give notice to you at either the e-mail or postal address you provide to us when placing an order.   Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an -mail that such e-mail was sent to the specified e-mail address of the addressee.

15.4 The contract between you and us is binding on you and us and on our respective successors and assigns.

15.5 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.6 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15.7 If we fail, at any time, to insist upon strict performance of any of your obligations or any of these terms and conditions, or if we fail to exercise any of the rights and remedies to which we are entitled to, this shall not constitute a waiver or such rights or remedies and shall not relieve you from compliance with such obligations.

15.8 A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.9 Each of the clauses of these Terms shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.

15.10 The laws of England and Wales will apply to these Terms and the courts of England will have exclusive jurisdiction in relation to the Terms.

16 Our right to vary these terms and conditions

16.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

16.2 We may change these Terms and Conditions at any time by sending you an email and/or updating the App.By continuing to use the App you confirm your acceptance of changes.

17 Privacy and Company Details

17.1 Registration data and certain other information about you is used subject to our Privacy Policy(Opens New Window), which we recommend you read before you accept these Terms and Conditions.

17.2 Registered address: Sainsbury’s Supermarkets Ltd (operating as Chop Chop) 33 Holborn, London, EC1N 2HT. Registered number 261722 England. VAT number 660 4548 36

Was this answer helpful?