Welcome to Sainsbury’s Help Centre

I've forgotten my Online account username or password, what should I do?

Retrieving your account details is really simple.

Click here for our Forgotten Password page and enter your username or the email address you used during registration. You'll then receive a unique password reset code via email to enter on our website. 

Please note, these emails may appear in your 'junk' or 'spam' folder.

If you still can't access your account or don't know your username, click here to contact us for more advice.

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