Welcome to Sainsbury’s Help Centre

Homemade is moving

What is changing?
We have improved our recipe offering on Sainsbury’s Groceries Online by merging the recipes we offer on Sainsbury’s Online with the recipes we offered on Homemade.co.uk. Our Homemade website will no longer exist, all recipes & content is now available on Sainsbury’s Groceries online.

Why are we making this change?
Our Homemade website has been a huge success, delivering great recipes, news features, videos and articles for the last two years under the Homemade brand. We want to make it easier for our customers to access these great features and to help make our customers' shopping experience better by giving them recipe inspiration while they shop online, so we are moving all of our Homemade recipes & articles to the Sainsbury’s Groceries website.

How can I access my saved Sainsbury’s Groceries recipes?
We have moved any recipes you previously had saved on Sainsbury’s Groceries account into a scrapbook called “My saved recipes”. You can access these by clicking on the “My Scrapbooks” button in the “My recipes & ideas” section on your my account page. If you can’t see any of your saved recipes, get in touch.

How can I access my Homemade likes, scrapbooks & meal plans?
If you have a Sainsbury’s Groceries account with the same email address as your Homemade account all your likes, scrapbooks & meal plans can be found on the my account page under “My recipes & ideas”.

If you do not have a Sainsbury’s Groceries Online account you'll need to complete a quick registration form. Use the same email address you used to log in to your Homemade account and we can match you up and make sure that all your Homemade saved recipes and scrapbooks will be available. Register here https://www.sainsburys.co.uk/shop/QuickRegistrationView?redirectUri=https%3A%2F%2Frecipes.sainsburys.co.uk&clientId=HM&landId=44&storeId=10151 

If you can’t see any of your saved recipes, get in touch with us via email at customer.service@sainsburys.co.uk and we'll do our best to help.

I have a Homemade account and a Sainsbury’s Groceries account, but with different email addresses
Unfortunately, we are only able to match your Homemade account to your Sainsbury’s account on email address. We should have sent you an email asking you to change your Homemade email address to the one you use for your Sainsbury’s account.

Will I still receive the Homemade newsletter?
As long as you have opted in to receive Sainsbury's emails in your Groceries account details page, you will receive inspiration emails from Sainsbury's.

What happens if I'm following Homemade on Facebook, Twitter or Instagram?

We will be merging Homemade social channels with Sainsbury's social channels. There will be some slight changes to how you view/follow through various social media channels:

- Facebook: We will automatically transfer you to follow Sainsbury's. If you don't want to follow Sainsbury's, we would ask you to simply unfollow us

- Twitter: If you would like to see similar updates to Homemade, please follow @Sainsburys. 

- Instagram: If you already follow Sainsbury's, there will be no change. If you don't want to follow Sainsbury's, we would ask you to simply unfollow us.

- Pinterest: If you would like to see similar updates to Homemade, please follow Sainsburys.

Will Huffington Post still be involved?
Huffington Post will no longer be involved as they were part of the Homemade brand, which will no longer exist.

What if I can't find the answer to my question here?
Get in touch with us via email at customer.service@sainsburys.co.uk and we'll do our best to help.

Can I still add ingredients to my Sainsbury’s trolley on the new recipes section of the website?
Yes. Most of the recipes have a button to allow you to add the ingredients.

Do I need to be an existing Sainsbury’s customer to use the service?
You will need a Sainsbury’s account to use the service but registration is quick and easy.

Is the recipes section a standalone service?
This service is part of the Sainsbury’s Online shopping experience and recipes that you order can be delivered with your usual online groceries.

Can I order recipe ingredients for collection and delivery?
You can use the click and collect and delivery options as part of the Sainsbury’s online service.

Is there a minimum spend for this recipe ingredients?
Your overall Sainsbury’s order must meet the £25 minimum for delivery or £15 for click and collect.

Can you add more than one recipe to your trolley?
There is no limit to the amount of recipes you can order.

Is there an recipe ingredient item guarantee? (Are ingredients ordered/reserved to fulfil order?)
The items ordered via this service are treated in the exact same way as any other items ordered from the Sainsbury’s Groceries Online site.

What happens if one or more ingredients for my recipe are unavailable?
If products are unavailable on the site at the point of adding to your basket we will prompt you to select another product. If the product is unavailable when being picked in store the normal substitutions process will be followed if you have agreed to accept them.

Will substitutions and short life policies be the same as Online?
Yes, the same policy will be applied.

Was this answer helpful?