Try Our New Click & Collect Lockers at Witney Superstore

You can collect your order in two ways:

• Enter your 6-digit locker PIN on the locker screen
• Use the SMS web link sent to you when your order is ready and scan the QR code at the lockers

Your locker PIN will always be the last 6 digits of your order number.

The lockers are located in the existing Click & Collect area of the customer car park at Witney Superstore.

The temperature-controlled lockers can safely store:

• Ambient groceries
• Chilled products
• Frozen products

This means most Click & Collect grocery orders can be collected through the locker system.

Some orders may be split across different lockers because:

• The order is large
• The order contains ambient, chilled, and frozen items that require different temperatures

The locker screen or SMS link will show which lockers contain your shopping.

If you do not receive your SMS, you can still collect your order using the 6-digit PIN from your pick complete email.
SMS delays can sometimes happen because of:

• Mobile network issues
• Locker loading delays

If you still need help, please contact the GOL department on 0114 387 3962.

Yes. Customers can return items through the locker system within 30 minutes of collecting their order.
The locker screen will guide you through the return process.
After 30 minutes, standard return processes will apply.

Age-restricted products require a Think 25 approval check before the locker can be opened.
Oversized items and tobacco products cannot be stored inside the lockers. These items will be stored separately, and a colleague will bring them directly to the locker area when you arrive.

Orders will stay in the lockers for as long as reasonably possible on the same day.
If your order is still in the locker, you can collect it using your PIN as normal.
If the order has already been removed to make space for future bookings, please call 0114 387 3962, and a colleague will assist you with collection.

If you accidentally leave items in the locker, you can reopen it using the same 6-digit PIN.
If you have already left the store and do not wish to return, any remaining items will be treated as returned items and refunded where appropriate.

Your locker PIN is always the last 6 digits of your order number.
If you no longer have access to your email, SMS, or order number, please contact the GOL department on 0114 387 3962, and the team will help you access your order.