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Welcome to Sainsbury's Help Centre
Delivery & Collection
Offers & Promotions
Terms & Conditions
Refunds & Returns
Prices & Payment
What is your bulk order policy when ordering groceries online?
Grocery delivery times & charges
What is an evoucher and how does it work?
Substitution promise terms and conditions
How do I make a complaint?
All you need to know about our delivery service
Nectar FAQ's for online purchases
Same Day Delivery and Click & Collect
What is your refund policy?
How to amend/add to your order
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