Terms & Conditions

Terms & Conditions

Acceptance of our terms

Welcome to Sainsburys.co.uk Terms and Conditions for use. legal notice applies to the contents of the website under the domain name http://www.sainsburys.co.uk/ ("Website").

Our Website is also made up of a number of stores ("Retail Sites") and all orders /purchases made on our Retail Sites will be governed by the specific product terms relevant to each online store or, in their absence, these Terms and Conditions.

You are permitted to use our Website solely on the basis of these Terms and Conditions. We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.

Use of Website

Subject to these Terms and Conditions, you are authorised to view and download our Website for your personal use only. Sainsbury's may change, suspend or discontinue the Website at any time, including the availability of any feature, database, or content. Sainsbury's may also impose limits on certain features and services or restrict your access to parts or all of this Website without notice or liability. 

You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Website, including, without limitation, modems, hardware, software, and long distance or local telephone service. 

Any Sainsbury's Retail Site may contain additional terms (for example conduct guidelines) that further govern the use of that Sainsbury's Website, including without limitation particular features or offers. If any Terms and Conditions contained in this agreement conflict with any Terms and Conditions contained within a Sainsbury's Retail Site, then the Terms and Conditions in this agreement shall prevail. 

Business Information 

This website is operated by Sainsbury's Supermarkets Ltd, 33 Charterhouse Street, London, EC1M 6HA, Company Registration Number: 3261722, VAT number: 660 4548 36. Sainsbury's Supermarkets Ltd is registered as a data controller under the terms of the Data Protection Act 2018. Details can be found at www.ico.org.uk Link Opens in New Tab under number Z4722394. 

Important information

Buying online from Sainsburys.co.uk

These are the Terms and Conditions which apply when buying online groceries from sainsburys.co.uk. Please read this carefully. They should be read in conjunction with the 'Use of Website' Terms and Conditions and our Privacy Policy. If you do not agree to these, then you may not use this Website.

You are permitted to use our Website solely on the basis of these Terms and Conditions. We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.

If you have any questions relating to these Terms and Conditions please contact our Customer Care Team on 0800 328 1700 between 8am - 11pm. Please note that all calls to us are free from BT land lines, mobile providers and other networks may vary. Calls may be recorded for training and security purposes.

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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