Important information
T&Cs and Company Values
- Terms & Conditions
- Buying online from sainsburys.co.uk
- Substitution promise terms and conditions
- Tu Gift Cards and Sainsbury’s, Argos, Tu & Habitat Multi Brand Gift Cards
- SmartShop Terms & Conditions
- Aldi Price Match Terms & Conditions
- Chop Chop Terms & Conditions
- Digital Nectar coupons Terms and Conditions
- Suitable forms of ID and THINK 25 policy
- What is Pay@Pump at your Petrol Stations?
- I’ve received an email that I think may be fraudulent. How will I know if it’s from Sainsbury’s?
- Working at Sainsbury’s
- Do you have accessible toilets?
- Why don’t your stores open longer on a Sunday?
- Store locations, facilities and services
- Do you have electric vehicle charging points at your stores?
- How do you support your disabled customers in stores?
- I need assistance fuelling my car, can you help?
- Do you donate surplus food to charities?
- Are assistance dogs allowed in your stores?
- Accessibility at Sainsbury’s
- Do you have wheelchairs and mobility scooters in your stores?
- Business Information
- Can I conduct an interview with someone from Sainsbury's?
- Do you have hearing loops in your stores?
- Do you support local charities and events?
- Minimum Unit Pricing in Scotland
- Customer Generated Content
- Minimum Unit Pricing in Wales
- Can I visit one of your stores to find out more about your company?
- Are any of your products BUAV approved?
- How can I find out about your share price?
- Sainsbury’s Group Privacy Policy
- Do you deliver to addresses outside Great Britain and Northern Ireland?
- Consumer Protection (Information, Cancellation and Additional Charges) Regulations 2013
- Government alcohol legislation affecting online grocery orders and promotional vouchers
- Where can I find store opening hours?
- How does parking work at Sainsbury's stores?
- Comic Relief Partnership Terms & Conditions
- Northern Ireland Nectar changes - Alcoholic products
Get more from Sainsbury's
Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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