Chop Chop Terms & Conditions
THIS IS AN AGREEMENT BETWEEN YOU AND SAINSBURY'S SUPERMARKETS LTD ("Sainsbury's") operating as Chop Chop. You agree to purchase delivery services from Chop Chop and goods from Sainsbury's subject to these Terms and Conditions which will apply to all transactions using the Chop Chop App.
This App and the Retail Sites and any software are provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Chop Chop is a mobile platform owned by Sainsbury's Supermarkets Ltd which may be accessed via the Chop Chop App. The App puts you in touch with grocery personal shoppers making it easy to buy Sainsbury's groceries for delivery within a 1 hour time-slot. The Chop Chop Service is separate from the online grocery delivery and Click & Collect services offered by Sainsbury's Supermarkets Ltd and different delivery rates apply. The Service offers delivery within a 3km radius of our participating Sainsbury's stores. You must provide a valid postcode to use the Service and we will not accept orders outside our delivery radius.
Chop Chop reserves the right, at our absolute discretion, to update and/or revise these Terms and Conditions. We may change these Terms and Conditions at any time by sending you an email and/or updating the App at next use. Continued use of the App will indicate your acceptance of the changes.
If you have any queries relating to these Terms and Conditions please contact the Chop Chop support team on 0333 313 3129. Lines are open 8am - 11pm Monday to Saturday, and 10am - 5pm on Sundays. Calls to us are free from BT landlines. Mobile providers and other networks will vary. Calls may be recorded for training and security purposes.
Our site address is www.chopchopapp.co.uk
1.1 You may view and download the Chop Chop App for your personal, non-commercial use only.
1.2 You may view the App without registration but to use the Service or comment to Chop Chop you must Register.
1.3 Chop Chop may at any time without notice or liability:
a)Temporarily restrict access for repairs, standard maintenance or the introduction of new services: and
b)change, suspend or discontinue the Chop Chop App; and
c)change the availability of any feature, database, or content; and
d)impose limits on certain features and services; and
e)restrict your access to parts of or the entire Chop Chop App
1.4 Chop Chop cannot guarantee that the App will be fault-free or that it will meet your requirements.
2.2 During the Covid 19 outbreak, we have temporarily varied the restrictions of the Service.
2.3 The Chop Chop App is available only to UK based residents aged 18 and above who have a smartphone with internet access. The latest mobile operating system is recommended for best use. You may need to upgrade the operating system on your device if we change the version(s) we support. You may not be able to install or use the App on a 'jail-broken' or 'rooted' device. We currently support iOS and Android operating systems.
2.4 If you do not own the smartphone used to download the App you must obtain permission from the owner before downloading the App. You accept responsibility for these terms and conditions even if the phone is not owned by you. You are responsible for paying for any data charges related to downloading and/or using the App.
2.5 At initial registration we will ask you to choose a password. You will need to enter this password whenever you sign into Chop Chop. You must keep this password confidential and not disclose it to anyone else or write it down. If you suspect that someone else knows your password or security details, you should change your password and let us know immediately by email to chopchop.enquiries@Sainsburys.co.uk.
2.6 You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately by email of any changes to the information that you provided on registering. You must give us your real name, address, email address and any other details that we may require to process your registration. We recommend that you use a secure internet connection when entering registration and order details. Any registration details or changes you make to your account are processed on our secure server.
2.7 Your email address is essential in order for us to be able to supply you with important information such as order confirmations, receipts, and changes to the service. By registering you accept that your email address may be used to supply you with such information. You have the right to change your marketing preferences at any time. Should you wish to change your marketing preferences you may do so at any time by contacting us. You may receive further marketing material for up to 3 months.
2.8 Your shopping will be picked in store by one of our personal shoppers and delivered by a third party courier via one of our local delivery partners (Stuart, Uber or other authorized partner). We will share your contact details with the third party delivery partners who will facilitate the delivery of your order to you,
2.9 To comply with Think 25 requirements, if your basket contains an age-restricted item, including alcohol, we may share your details with Experian to verify your age. Please see clause 6.5 for further information.
2.10 Acceptance of your registration will take place when we notify you that your registration has been accepted.
2.11 We may check your registration details to ensure they are correct and we may close your account if we suspect or believe that you have deliberately provided incorrect information.
2.12 We reserve the right:
a) To decline a new customer registration or suspend an account at any time
b) To terminate access to all or parts of Chop Chop without notice
3.1 To place an order on the App you should open the App, select the products you wish to purchase then click 'checkout'. You will need to add a valid delivery address within the radius of our delivery area and a payment method. Your order will then be passed to our personal shopper who will complete your shop. Your order will be delivered by a third party courier of the third party delivery partner.
3.2 When you have completed an order on the App you'll automatically receive an order acknowledgement. The Order Acknowledgement and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will unless we have notified you that we do not accept your order or it has been cancelled take place when our personal shopper has completed the shop at Sainsbury's and you have paid for it. You accept that the contract for the goods is between you and Sainsbury's and not Chop Chop. The contract for the collection and delivery of the goods is between you and Chop Chop.
4.1 Downloading the Chop Chop App is free.
4.2 There is no minimum spend but we will limit the number of items that you may buy at 20 items or such other number of items as Chop Chop will from time to time advertise, subject to Sainsbury's bulk purchase policies. Purchases at concessions, the kiosk, café, prescription medicines and petrol stations are not available.
4.3 The Chop Chop App allows you to purchase products from Sainsbury's for delivery by Chop Chop within an hour. The App will show only products that are available and the product range may vary from that found in-store. The prices you will be charged for the goods will be the prices shown on our App at the time you order the goods plus the Chop Chop delivery charge. These prices may differ from prices charged instore. If you order 'catch weight' items like meat, vegetables and fruit, the weight of some goods may vary marginally from that ordered and the price will change to reflect actual weight. You accept that prices of goods may, therefore, increase or decrease between order and delivery.
4.4 The pricing shown on the App may, despite the best efforts of Chop Chop and Sainsbury's be incorrectly priced. If the correct price is higher than the price stated on our App, Sainsbury's are under no obligation to supply the goods to you at that price and our personal shopper may inform you by Instant Message during the shop to give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order for that item as cancelled. You will be able to set a basket preference choosing to accept substitutions or not.
4.5 We offer a substitute price promise. We'll offer substitutes when grocery goods you order are unavailable unless you've asked us not to. If you accept a grocery substitute costing more than the item you ordered we'll charge you only for the item you ordered. Offer includes grocery items only and excludes baby milk and tobacco products. If you accept substitutes costing the same or less than the item you've ordered we'll charge you for the item we deliver. Chop Chop reserves the right to amend or withdraw this offer at any time and without notice.
4.6 The Chop Chop App is owned by Sainsbury's and although Sainsbury's takes all reasonable care to ensure that all descriptions, appearance and details of goods appearing on their App are correct at the time when the information was inputted onto their system, it may not reflect the exact position at the moment you place an order, and goods may vary slightly from the actual colour or appearance on delivery.
4.7 When ordering using the App, you must pay for the goods and the Chop Chop delivery charge when you checkout. Full details of delivery options including expected delivery times and pricing will be displayed in your basket before you begin the checkout process.
4.8 The delivery charge that will apply to your order will be the rate applicable on the date and time of purchase. Our delivery rates are also displayed in the 'checkout' section of the App and may change from time to time.
4.9 All prices are shown in £s sterling and include VAT where applicable.
4.10 Orders including alcohol may only be made during normal licensing hours.
4.11 Food goods will be picked and delivered at an appropriate temperature. We deliver using paper bags or using our own delivery bags which will be taken away by a courier of the third party delivery partner after use.
5.1 All goods shown on the App are subject to availability. If for any reason beyond our reasonable control we are unable to purchase a particular item we will not be liable to you except to ensure that you are not charged for that item. In the event that we are unable to pick the goods you have ordered, our personal shoppers will advise you by a phone call or text. If you do not respond they will not provide a substitute.
5.2 Goods are supplied only for a customer's own use as a consumer. We reserve the right to refuse orders that we consider are for commercial or non-domestic purposes or subject to onward delivery by a third party.
5.3 Sainsbury's may apply order limits to alcohol and other products and our personal shoppers will respect these limits. Chop Chop may apply other maximum order limits where appropriate and will limit your order size to 20 items or such other number of items as Chop Chop may from time to time advertise. 5.4 Quantities of goods supplied per order may be limited if the order creates a potential health and safety issue for our personal shoppers . We will fulfil bulky orders subject to the availability but in some circumstances, large orders may incur more than one delivery charge. We will let you know if this applies to your order.
6.1 Customers using the Chop Chop App accept the need to register their payment details including credit or debit card details prior to ordering. These details are held in an encrypted form on the Braintree server (a secure server encrypted to PCI DSS standards) and will be used for payment of goods and services received by you when using our Chop Chop App. Online payments for the Chop Chop service are processed by Braintree. Your personal data will be used by them for the purposes of processing your order only.
6.2 Payment must be made with a valid credit or debit card. The address at which the card is registered must be the same as your billing address.
6.3 To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency.'
6.4 If we are unable to process your credit card payment, our Customer Care Team will contact you to request new details.
6.5 Where you add an age restricted item to your basket we may verify your age details against the Experian database. By accepting these terms and conditions or by using the Chop Chop service you consent to such checks being made. Experian will check your details against their database and provide us with a green or red response. Where we receive a red response we will remove any age restricted items from your basket. Experian will not provide us with any reasons for their decision.
6.6 Nectar points, gift vouchers, gift cards cannot be used as payment for all or part of an order.
6.7 Coupons are not redeemable at Chop Chop unless specifically stated.
7.1 Once you have confirmed your order it is not possible to amend or cancel it. By submitting your order you agree that the Chop Chop collection and delivery service should begin immediately.
7.2 Should adverse weather conditions or any other event outside our reasonable control result in a later or cancelled delivery, we will contact you as soon as possible to re-schedule your delivery or to cancel it. All alternative delivery times are subject to availability. Should you incur any loss as a direct result of such a delay our liability to you shall be limited to the value of the delivery charge only.
8.1 Chop Chop is separate from any delivery service offered by Sainsbury's Supermarkets Ltd and a delivery charge will always be charged. Chop Chop deliveries do not qualify for any free or reduced rate delivery charges offered by Sainsbury's and Delivery Passes are not accepted. Chop Chop reserves the right to amend delivery charges at any time without notice.
8.2 We deliver to the advertised radius of our participating delivery stores only.
8.3 All delivery times are subject to availability and store opening hours.
8.4 All orders will be charged a delivery charge. This will be clearly shown at checkout.
8.5 Once your order has been received, it will be allocated to one of our personal shoppers. Our personal shopper will complete the shop on your behalf for delivery.
8.6 A courier of the third party delivery partner will deliver to the address specified by you when you checkout your order. The courier will deliver safely using social distancing guidelines to the front door of your house or to the communal entrance to your block of flats. If you are currently self-isolating please let us know.
8.7 You or someone aged 18 or over on your behalf must be available to receive and inspect the delivery. Under no circumstances will goods be left unattended.
8.8 . We operate a 'Think 25' policy. Couriers of the third party delivery partner will ask all Chop Chop order recipients to provide proof of age. They will remove any age-restricted items if proof of age is not provided. Couriers of the third party delivery partner will not deliver alcohol where they believe, in their reasonable opinion, that an order recipient is intoxicated. Age restricted items removed at the doorstep will be returned by the courier to the store and you will receive a refund for those items within five working days. Any refund will be credited to the same method of payment as the original order. A delivery charge will always be applied.
8.9 Our service does not include a detailed check of your shopping.
8.10 If you are not at the delivery address when we attempt to deliver your order we will make reasonable efforts to contact you using the information provided by you at registration. If the delivery cannot be completed, the goods will be returned to the store and payment for the goods refunded. The delivery charge will be retained if the delivery cannot be completed.
8.11 Provided that we have processed and received payment in full for the goods ownership of an item will pass to you once our personal shopper has purchased it at the Sainsbury's checkout and we have authorized payment from you. When an item has been delivered, (either directly or by leaving it in a safe place or with a neighbour) risk of damage to, or loss of, the goods passes to you. By placing an order you are authorizing us to deliver to another person at the same address or to a neighbour on your behalf if you are not present at the time of delivery.
8.12 Chop Chop will make every effort to deliver within the advertised timescales but will be under no liability for any delay or failure to deliver the goods of services within estimated timescales.
8.13 We reserve the right to restrict or refuse delivery requests in certain areas at any time and without notice.
8.14 Chop Chop reserves the right to withdraw the delivery service at any time.
9.1 We do not accept returns at the doorstep. Any queries regarding substitutes or faulty goods should be directed to Careline.
10.1 Chop Chop may offer links to third party websites or resources. Chop Chop has no control over such websites and resources and you agree that links to third-party websites are provided solely for your convenience and that Chop Chop is not responsible or liable for the content of these sites. If you decide to click through to any third party websites you do so entirely at your own risk.
10.2 You agree that your dealings with third party suppliers found on or through the App including payment and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the third party supplier, and you agree not to hold Chop Chop or Sainsbury's liable for any disputes you may have with such third party suppliers.
10.3 From time to time, the App may contain advertising and sponsorship and the individual advertisers and sponsors are responsible for ensuring that the material complies with all relevant laws and codes of practice. Chop Chop or Sainsbury's will not be responsible for any error, omission or inaccurate information contained within such advertising or sponsorship material.
11.1 Chop Chop encourages registered users to comment on or review our delivery service.
11.2 Chop Chop reserves the right to refuse to post comment or reviews or to remove or edit content already posted.
11.3 For any content that you submit, you grant Chop Chop and Sainsbury's a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
11.4 All content that you submit may be used at Chop Chop's sole discretion. Chop Chop reserves the right to change, condense or delete any content that Chop Chop deems, in its sole discretion, to violate their content guidelines. Chop Chop does not guarantee that you will have any recourse to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. Chop Chop reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Chop Chop are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Chop Chop its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
11.5 App users accept that user reviews may not necessarily reflect the opinion of Chop Chop. Chop Chop may not monitor comments or reviews and accepts no liability for its content.
11.6 Whilst using Chop Chop you agree that your use of the site will not be for the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that is or which encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
- Gaining unauthorised access to other computer systems.
- Interfering with any other person's use or enjoyment of the Website.
- Breaching any laws concerning the use of public telecommunications networks.
- Interfering or disrupting networks or websites connected to the Website.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
- Engaging in technically harmful behaviour, which includes but is not limited to computer viruses, logic bom
12.1 You can now collect Nectar points on purchases using Chop Chop. See Term 13 below.
12.2 Vouchers or evouchers issued by Sainsbury's or third parties may not be used when using the Chop Chop Service.
12.3 From time to time, Chop Chop may issue e-vouchers, which may only be used subject to these Terms and Conditions and any other Terms and Conditions linked to the e-voucher.
12.4 E-vouchers, are and remain at all times the property of Chop Chop. The right to use a voucher (including e-vouchers) is personal to the original or named recipient and may not be transferred without permission. It may not be copied, reproduced or published either directly or indirectly. Vouchers distributed or circulated without our prior written approval are not valid and may be refused or cancelled. If you redeem or attempt to redeem a voucher to which you are not entitled you may be committing an offence.
12.5 Chop Chop reserves the right to cancel or withdraw any voucher or promotion at any time without notice and without reason.
12.6 Unless otherwise stated a voucher may be used only by the named recipient, it may only be used as stated on the voucher and not in conjunction with any other offer or voucher. Vouchers cannot be exchanged for cash.
12.7 On occasion Chop Chop may offer free delivery vouchers and/or money off vouchers, in order to gain free delivery or use your money off voucher there is a minimum threshold of £15 spend with each voucher.
13.1 You can collect 1 Nectar point per £1 on qualifying spend with Chop Chop.
13.2 Usual Sainsbury's Nectar terms and conditions and exclusions apply. For full terms see Collect and spend brand details (nectar.com)
13.3 To collect Nectar points via Chop Chop you'll need to add your Nectar card number in the Chop Chop app where directed.
13.4 Nectar points will not be awarded on transactions completed using Apply Pay or Google Pay
13.5 Nectar points will be credited to the primary Nectar cardholder's account within 35 days of purchase.
13.6 If goods are returned or an order is cancelled, Nectar points, where issued, will be re-claimed.
13.7 Nectar points are not available on the following limited range of Sainsbury's goods and services: savings stamps, car park tickets, vending machines, cash back, postage stamps, gift vouchers, baby milk products, lottery tickets, tobacco kiosk, proprietary medicine, spirits and liqueurs, mobile phone cards and mobile phone vouchers. Points are also not available in Sainsbury's concessions. You cannot earn Nectar points from Sainsbury's on car related products such as lubricants, oils, de-icer etc. sold by ESSO at Sainsbury's Local in partnership with Euro Garages Stores
13.8 You can collect Nectar points when signed in or if you select guest checkout.
13.9 Only one Nectar card may be stored in the Chop Chop App at any time. You can change or remove your card details on the app at any time.
13.10 Minimum spend to collect points = £1.
13.11 From time to time Sainsbury's may, offer additional Nectar point promotions to selected customers. Additional terms and conditions relevant to that promotion will be included in the promotion communications.
13.12 We reserve the right to withdraw Nectar points where not issued in accordance with these terms and conditions, or in error and/or where we suspect fraud.
13.13 The Nectar point collection programme is subject to the Nectar collector rules which are set out in the Nectar registration pack, brochure and online at www.nectar.com. We reserve the right to alter or terminate the Nectar points offer at any time without the need for prior notice. We reserve the right to amend or cancel these terms and conditions at any time. Promoter: Sainsbury's Supermarkets Limited: 33 Holborn, London EC2N 1HT.
14.1 The content of the Chop Chop App is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the App on your phone, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the App without written permission from Chop Chop.
15.1 You agree to indemnify and hold Chop Chop and Sainsbury's harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit to Chop Chop, or from your use or misuse of Chop Chop:
a) You must not use Chop Chop in any unlawful manner or for any unlawful purpose or attempt to obtain income from the use or provision of the Chop Chop Service. Chop Chop will not be liable to you for any losses suffered or costs incurred because:
b) You are unable to use the Chop Chop Service for any reason
c) Any content submitted by you is corrupted, damaged, is lost or deleted
d) The Chop Chop service fails to work as expected or is defective and we have not corrected any errors including any incompatibility with any internet service used by you.
15.2 Chop Chop and Sainsbury's assumes no liability for any modification, suspension or discontinuance of the Service
15.3 Chop Chop and Sainsbury's exclude all liability, so far as is permitted by law, including without limitation, direct, indirect or consequential loss or damages or any loss of profits, loss of revenue, business interruption, loss of data or otherwise.
15.4 We will not be responsible for any loss or damage caused to the goods after the contract has been concluded and the goods have been delivered to you.
15.5 Our liability for losses you suffer as a result of us breaching this Agreement is strictly limited to the delivery charge.
This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence
b) Under section 2(3) of the Consumer Protection Act 1987
c) For fraud or fraudulent misrepresentation; or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.
15.6 We will not be liable to you for any goods that you find offensive or obscene irrespective of whether or not it is marked up as containing explicit material. Your use of the goods is at your own risk.
15.7 Where you buy any goods from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.
16.1 Chop Chop will not be liable for or responsible for any failure to perform or delay in performance that is caused by events outside our reasonable control (Force Majeure event).
16.2 Applicable laws require that some of the information or communications we send to you should be in writing. When using our App, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our App. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
16.3 All notices given by you to us must be given to Chop Chop by sending us an email. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an -mail that such e-mail was sent to the specified e-mail address of the addressee.
16.4 The contract between you and us is binding on you and us and on our respective successors and assigns.
16.5 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
16.6 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16.7 If we fail, at any time, to insist upon strict performance of any of your obligations or any of these terms and conditions, or if we fail to exercise any of the rights and remedies to which we are entitled to, this shall not constitute a waiver or such rights or remedies and shall not relieve you from compliance with such obligations.
16.8 A waiver by us of any default shall not constitute a waiver of any subsequent default.
16.9 Each of the clauses of these Terms shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.
16.10 The laws of England and Wales will apply to these Terms and the courts of England will have exclusive jurisdiction in relation to the Terms.
17.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
18.2 Registered address: Sainsbury's Supermarkets Ltd (operating as Chop Chop) 33 Holborn, London, EC1N 2HT. Registered number 261722 England. VAT number 660 4548 36
Did this answer your question?
Still couldn’t find an answer?
The team will review your complaint and aim to be in touch within 5 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
- denotes a required field