Chop Chop Terms & Conditions

Chop Chop Terms & Conditions

Welcome to the Chop Chop Terms and Conditions of use. Please read these Terms and Conditions carefully. They represent the Terms and Conditions between you and Chop Chop for the use of the Chop Chop App ("the App"). You are authorised to use the App solely on the basis of these Terms and Conditions and on the basis of Sainsbury's Terms and Conditions. You must accept them and our Privacy Policy if you wish to use the App. If you do not agree, you may not use the App.

THIS IS AN AGREEMENT BETWEEN YOU AND SAINSBURY'S SUPERMARKETS LTD ("Sainsbury's") operating as Chop Chop. You agree to purchase delivery services from Chop Chop and goods from Sainsbury's subject to these Terms and Conditions which will apply to all transactions using the Chop Chop App.

This App and the Retail Sites and any software are provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Chop Chop is a mobile platform owned by Sainsbury's Supermarkets Ltd which may be accessed via the Chop Chop App. The App puts you in touch with grocery personal shoppers making it easy to buy Sainsbury's groceries for delivery within a 1 hour time-slot. The Chop Chop Service is separate from the online grocery delivery and Click & Collect services offered by Sainsbury's Supermarkets Ltd and different delivery rates apply. The Service offers delivery within a 3km radius of our participating Sainsbury's stores. You must provide a valid postcode to use the Service and we will not accept orders outside our delivery radius.

Chop Chop reserves the right, at our absolute discretion, to update and/or revise these Terms and Conditions. We may change these Terms and Conditions at any time by sending you an email and/or updating the App at next use. Continued use of the App will indicate your acceptance of the changes.

If you have any queries relating to these Terms and Conditions please contact the Chop Chop support team on 0333 313 3129. Lines are open 7 days a week, between 8am - 10pm. Calls to us are free from BT landlines. Mobile providers and other networks will vary. Calls may be recorded for training and security purposes.

Our site address is

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

  • denotes a required field