Accessibility at Sainsbury’s

Accessibility at Sainsbury’s

At Sainsbury's, we want to be a truly inclusive retailer. One where all our colleagues can excel, and all our customers feel welcome when they shop.

That means we want everyone to find our websites and apps easy and enjoyable to use. But we understand that our customers and colleagues are a very diverse group.

They have many different needs, including support for vision, hearing or cognitive impairments.

Because of this, we look at how our websites and apps perform. And we're working to make them more accessible for a wider group of people.

Our accessibility statements

Below you can read more about accessibility in different parts of Sainsbury's. This includes how to report an issue, and any issues we already know about.

Go to accessibility statement for Sainsbury's Groceries Online

Go to accessibility statement for Sainsbury's corporate website

Help us improve

We're always interested in ways in which we can continue to improve the accessibility and usability of our web and mobile services, and we welcome constructive feedback.

Contact us

If you wish to report an accessibility issue with the web site or mobile app then please do not hesitate to Contact Us. If you can't call us, you can get in touch using our . We'll aim to reply to you within 3 days, but please bear in mind it may take longer to respond over a weekend or bank holidays.To help us address issues as quickly as possible, please try to include the following information when you contact us:

  • Describe the problem in as much detail as possible
  • Give us an example of what you were trying to do
  • Provide the web address (URL) of the page or pages where the issue occurred or describe the page e.g. Search, Check out, Homepage
  • Provide information about the device, browser, operating system and any assistive technology that you are using, along with information about any computer or browser settings that you may have customised.
  • Your contact details so that we can get in touch if we need to ask further questions in order to investigate and resolve the problem.

Still have questions?

Contact Information

The team will review your complaint and aim to be in touch within 5 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
If your contact is relating to a refund, including missing items from your order, queries regarding substitutions or you have issues with a product you've received, it'll be much quicker to call our team. If you ordered online, give us a call on 0800 328 1700, or if you purchased in store, please call 0800 63 62 62. Alternatively, you can speak with a colleague next time you're in store.

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