SignVideo
SignVideo instantly connects deaf customers to a British Sign Language (BSL) interpreter who phones the Customer Service centre and relays the conversation in real time. Please only use this service if you use British Sign Language and need to use our video interpretation service.
Our SignVideo service is free to use and is available Monday to Friday between 8am to 6pm. For further information on SignVideo, you can email help@signvideo.co.uk
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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