Suitable forms of ID and THINK 25 policy

Suitable forms of ID and THINK 25 policy

As a responsible retailer, it's really important to us that age restricted products don't end up in the hands of those underage. We're not only legally obliged to do this, but also recognise the importance of this as part of our company value to make a positive difference to our communities.

We also recognise how difficult it can be for our colleagues to judge the age of someone in their mid-late teens or early twenties. Someone who looks 18 could easily be 16, likewise, they could easily be 20 or 22. It's less likely, however, that they'll be 25. For this reason, we ask all colleagues to check the age of anyone buying restricted products who they believe to be under 25.

Shop online?

Think 25 applies to online shopping too. Please be aware that you may be asked for proof of age upon delivery. See below for a list of IDs we accept as proof of age - all ID must be a physical copy, photocopies or ID on phones or on apps cannot be accepted.

  • Current (within shown expiry date) passports or an equivalent form of identification such as a national identity card with a photo and date of birth (all nationalities)
  • Current (within shown expiry date) photographic driving licences or provisional licences and date of birth (all nationalities)
  • N.I. electoral ID cards (accepted in Northern Ireland)
  • Military IDs with a photo and date of birth (UK only)
  • Cards with a PASS logo (hologram below) such as Citizen, Connexions, Validate or Young Scot
  • Biometric residence permits (BRPs) - Click here for more information

Find out more about the PASS logo and scheme at their website.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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