I need assistance with refuelling my car, can you help me?
Our petrol station colleagues are happy to help disabled or older customers fill up with fuel on the forecourt when needed.
We are proud to be the first supermarket to enable our customers to request assistance via FuelService.
FuelService is an app which can be downloaded to your phone, or you can call to ask for help when you arrive at the forecourt. Just look out for the FuelService stickers on the forecourt giving you the number.
To find out if this service is available in your local Sainsbury's petrol station, click here to use our Store Locator.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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