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What is Pay@Pump at your Petrol Stations?

The Pay@Pump facility allows our customers to pay for their fuel at the pump rather than going into the kiosk to pay. Only chip and pin enabled cards can be used.

You’ll collect Nectar points as you normally would for buying fuel but are unable to redeem points to pay for it.

The following cards are currently not accepted by the Pay@Pump terminals:

  • Fuel cards
  • Maestro International cards (Maestro UK is accepted)
  • Visa Electron
  • Coupons and vouchers

 

What is AFD transaction?

 An Automated Fuel Dispenser (AFD) transaction is any payment authorization relating to a fuel transaction from an unattended pump.

 

What's changing?

Previously, any AFD transactions ring fenced £1 in a customer’s bank account and uplifted to the value of the purchase 2-3 days later. Under the new mandate, £100 will be ringfenced prior to any fuel being authorised to be dispensed and the value will be reduced to the actual transaction amount after the transaction has been completed.

 

What if a customer doesn’t have £100 in their accounts?

If their account balance is below £100, for example £50, their bank may pass back a message to the pump that it can dispense up to that amount of fuel and the transaction will stop once the partial approval limit has been reached. If this happens the reduced amount will be displayed to the customer on the pump screen.

 

How may this impact me?

Although the ringfenced amount on a customer’s card should be released at the point of completing the transaction, there are occasions that this may not happen as quickly as the customer expects. In these circumstance customers should contact their issuing bank for guidance.

 

What can Sainsbury's do to help?

Sainsbury's have no input into the process to ringfence customers funds in these transactions and therefore are unable to support directly.

Further guidance on the AFD Mandate can be found on Visa and Mastercard’s web sites detailed below.

Visa

https://www.visa.co.uk/pay-with-visa/pay-at-pump.html

Mastercard

https://www.mastercard.co.uk/en-gb/personal/ways-to-pay/pay-at-pump.html

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