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What is Pay@Pump at your Petrol Stations?

The Pay@Pump facility allows our customers to pay for their fuel at the pump rather than going into the kiosk to pay. Only chip and pin enabled cards can be used.

You’ll collect Nectar points as you normally would for buying fuel but are unable to redeem points to pay for it.

The following cards are currently not accepted by the Pay@Pump terminals:

  • Fuel cards
  • Maestro International cards (Maestro UK is accepted)
  • Visa Electron
  • Coupons and vouchers

 

FAQ's

The Pay@Pump facility allows our customers to pay for their fuel at the pump rather than going into the kiosk to pay. Only chip and pin enabled cards can be used.

You’ll collect Nectar points as you normally would for buying fuel but are unable to redeem points to pay for it.

Fuel cards, Maestro International cards, VISA Electron, coupons and vouchers are currently not accepted by the Pay@Pump terminals (Maestro UK is accepted)

An Automated Fuel Dispenser (AFD) transaction is any payment authorization relating to a fuel transaction from an unattended pump; to begin an AFD transaction, you must select the Pay at Pump option, insert your card into the terminal and enter your PIN.

AFD transactions have revolutionized fuel purchase and have been a great benefit to customers, especially during the unprecedented times of COVID

Under new industry requirements mandated by VISA and MasterCard, self-service pumps at Sainsbury’s Petrol Forecourts will request a £100 pre-authorisation amount before starting the fuelling process; this is to ensure that customers have sufficient funds to cover the cost of fuel dispensed.

When the transaction has completed, the Pay at Pump terminal will send a message to your bank with the actual transaction amount which will be charged to the customer; the pre-authorisation amount will be almost immediately released back to the customer’s account.

The introduction of this change means that the customer will almost immediately see the actual value of fuel dispensed in their bank account.

Previously, customers had a £1 pre-authorisation taken from their account to confirm that their card was valid before they began to fill up. The exact cost of the fuel would then appear on the customer’s account typically one or two days after the transaction, which could make it difficult for customers to track available spend.

Although the ringfenced amount on a customer’s card should be released at the point of completing the transaction, there are occasions that this may not happen as quickly as the customer expects. Mobile banking apps and online banking can sometimes take time to refresh and not provide the true real time information.

If you are concerned in these circumstances, as a customer, you should contact your issuing bank for guidance as they are fully aware of the change and will be able to advise you

Sainsbury's have no input into the process to ringfence customers funds in these transactions and therefore are unable to support directly.

If customers see a pending transaction on a mobile banking app that is greater than the amount dispensed then they should call the number on the back of the card used and query why the bank is holding onto their money.

Please see links to UK Finance, VISA, MasterCard and Which Magazine Online Tabloid

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