What is your bulk order policy when ordering groceries online?

What is your bulk order policy when ordering groceries online?

We apply limits on some of our products either for legal reasons or to protect stock availability, ensuring as many customers as possible are able to buy our products.

Maximum quantity reached?

Due to stock availability or for legal reasons, we sometimes limit the amount of items you can buy for certain products. This is so that as many of our customers as possible can purchase the items they want.

Buying bottled water in bulk online?
Please see limits below:

  • single bottles - 36 bottles
  • multi packs - maximum of 6 packs
  • 5 litre bottles - maximum of 6 bottles

Important information

Buying alcohol in bulk online?
Please see below for limits on buying alcohol online.

For key wine and champagne promotions this deal is limited in store and online to a maximum of 36 bottles/boxed wine per customer, and no bulk orders (more than 12 units of as single SKU) can be made during this promotion. The online customer care team will be able to advise you if this applies to your order.

All spirits

All wine and champagne

Beer/cider multipack

maximum 36 bottles per order

maximum any 36 bottles per customer

maximum 10 packs per customer

Restrictions on Painkillers
Our policy states that sales are restricted to a maximum of 2 packets of a combination of any paracetamol, aspirin or ibuprofen based products in a single transaction. Sales are also restricted to customers aged 16 and over. We have taken this decision as a responsible retailer and in line with the advised guidance from the Medicines & Healthcare products Regulatory Agency (MHRA). Further medication above 2 packs has to be sold under the supervision of a pharmacist.

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

  • denotes a required field