Help Categories
Welcome to Sainsbury’s Help Centre
Ordering: frequently asked questions
- What is your bulk order policy when ordering groceries online?
- How do I cancel or amend my online grocery order?
- How does payment work when I shop online?
- When do you take payment for my grocery order?
- How do I register for online shopping?
- What will happen if something I order goes out of stock before my grocery delivery?
- Can I place a new online grocery order using a previous order?
- I've forgotten my Online account username or password, what should I do?
- I want to order a large quantity, what should I do?
- Help using evouchers and list of exclusions
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