I’m having issues checking out

I’m having issues checking out

We're sorry that things haven't quite gone to plan when you've tried to place you order.

To help guide you, here's some handy troubleshooting tips you can try.

Important information

Troubleshooting Tips

If any of the above options don't help for any reason, or you're having a different issue with checking out, please get in touch.

You'll find all our contact options and details here.

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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