I'm having problems logging into my account, can you help?
Most problems with your password can be fixed by clicking on "Forgot your password?" on the login page, here you can securely reset your password. (Just a reminder, you can log in to your account using this link account.sainsburys.co.uk/gol/login)
If your email address isn't recognised or you're locked out of your account, please contact us and a member of our team will be happy to help. You can call us on 0800 328 1700, option 2.
If you're experiencing other issues following one of the below steps may help:
Try clearing your cache and cookies, you can do this by:
- If you're using a desktop/laptop you can do this by holding Ctrl-Shift - Delete at the same time, you'll then be given an option to clear your browsing
- iPad/iPhone you can do this when in Safari, select the bookmark tab and this will give you an option to clear browsing
- For Android devices select bookmarks, history and the 3 dots in the top corner. You'll then be able to clear your history
If you're having any issues when on a desktop pc we suggest using an alternative browser such as Google Chrome. If using a tablet or mobile device try downloading our app.
If you have any queries regarding the re-captcha authentication when logging in, you can find out more here
Important information
Did this answer your question?
Still couldn’t find an answer?
Get more from Sainsbury's
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
- denotes a required field