I'm having problems logging into my account, can you help?

I'm having problems logging into my account, can you help?

If you're experiencing issues logging in following one of the below steps may help.

Try clearing your cache and cookies, you can do this by:

  • If you're using a desktop/laptop you can do this by holding Ctrl-Shift - Delete at the same time, you'll then be given an option to clear your browsing
  • iPad/iPhone you can do this when in Safari, select the bookmark tab and this will give you an option to clear browsing
  • For Android devices select bookmarks, history and the 3 dots in the top corner. You'll then be able to clear your history

If you're having any issues when on a desktop pc we suggest using an alternative browser such as Google Chrome. If using a tablet or mobile device try downloading our app.

If you are still experiencing any issues logging in, you can find some handy FAQs below.

Important information

Troubleshooting Tips

If any of the above options don't help for any reason, or you're having a different issue with logging in, please get in touch.

You'll find all our contact options and details here.

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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