Welcome to Sainsbury's home

All about My Account

FAQ's questions about My Account can be found below: 

Most problems regarding your password can be resolved by clicking on forgotten password on the login page, here you can securely reset your password.

If your email address isn't recognised or you're locked out of your account, please contact us and a member of our team will be happy to help. You can either call us on 0800 328 1700, option 2. or contact us via email or live chat 

If you’re experiencing other issues following one of the below steps may help: 

Try clearing your cache and cookies, you can do this by:

  • If you're using a desktop/laptop you can do this by holding Ctrl-Shift - Delete at the same time, you'll then be given an option to clear your browsing
  • iPad/iPhone: This can be done when in Safari, select the bookmark tab and this will give you an option to clear browsing
  • Android devices: Select bookmarks, history and the 3 dots in the top corner. You'll then be able to clear your history

If you’re having any issues when on a desktop pc we suggest using an alternative browser such as Google Chrome. If using a tablet or mobile device try downloading our app.  

If you have any queries regarding the re-captcha authentication when logging in, you can find out more here

The safest and easiest way to change your account details is via the My Account section of our website. Here you can update your contact information, delivery address, payment cards, past and current orders and contact preferences all in one place. 
To unsubscribe from marketing follow the steps below: 
  • Login to your account
  • Select preference
  • Scroll to communication preferences
Here you'll be able to subscribe or unsubscribe to marketing.
We're always looking for ways to improve your shopping experience with us.
From time to time this may include us texting you with updates on the status of your order. As you would expect, we'll treat your details in accordance with Sainsbury's Privacy Policy so you don't have to worry about sharing your mobile number with us.
If you do not own a mobile phone, simply fill out the mobile phone field with your home telephone number to progress with your registration.
You can shop online with complete confidence knowing that we'll never put your data at risk. We'll never ask you for your login details and any changes you make to your account are done via our secure website.
Our site undergoes regular security and penetration testing to ensure the site is safe for our customers.
For more information on our privacy and security policies, please visit our Privacy Policy
We're sorry to read you want to close your account, call our team on 0800 328 1700 and a member of the team will process this for you.
  • Login to your account
  • Select favourites from the banner at the top
  • On this page you'll see options to import your favourites.


If you still need further assistance please contact us.

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