How to change, or add to, your order

How to change, or add to, your order

You can edit the items, change your delivery date/time, and cancel your order before 11pm the day before your delivery is due.

Remember, you will need to have made any changes and checked out again by this time.
When amending your order, you can:

  • Add items
  • Edit quantities
  • Remove items
  • Update substitute preferences
  • Change your delivery date/time

If you amend your order and the basket value is under £25 we will not be able to complete your order.
Follow the easy steps below to amend you order.

Important information

Log into your account and click my orders

Go to scheduled orders and your current order will show

Is the change order icon displayed?

If you see the change order icon you'll be able make amendments to your order.

No icons showing

If you don't see the icon on your account, your order has started to progress and it maybe too late to make changes. If you believe there may be another issue preventing you to amend/cancel please call us on 0800 328 1700.

Icons showing

Select the change order icon.
A screen will pop up to confirm you want to make changes.

Add or amend items

On the next page you'll be able to amend quantities or you can search for the items you wish to add on.
Once you've finished amending your order:

  • Check out
  • Click continue
  • Click update order

Still have questions?

Still couldn’t find an answer?

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Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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