Important information
Delivery & Collection
- Grocery delivery times & charges
- Christmas Delivery Slots
- All you need to know about our delivery service
- How to change, or add to, your order
- What is a Delivery Pass and how does it work?
- Can I get a delivery to more than one address?
- Delivery Instructions
- What updates will I receive about my order?
- Where is my delivery?
- An item is missing from my delivery?
- Short Life Policy
- How do I process a refund for an order placed online?
- All about Click & Collect
- Carrier bags for Groceries Online and Click & Collect orders
- Chop Chop Information Page
Get more from Sainsbury's
Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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