Where is my delivery?

Where is my delivery?

We'll send you an email and text message on the day of your delivery to confirm your time slot.

Sorry, we're not able to amend your time slot on the day of delivery. If you wish to amend your delivery time slot this can be done before 11pm the night before your delivery, click here to see how to amend your time slot.

If we're running late we'll attempt to contact you either via a phone call or text message to let you know. Please ensure your telephone number is correct on your account, as we will use this information for our communication.

If your delivery has not arrived within your time slot please contact us and we'll look into this for you.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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