What updates will I receive about my order?
Once we've picked your order, we will send you an email letting you know whether we have had to make any substitutions or if some items were unavailable. If there are any you are unhappy with, then let the driver know and they will process a refund for you.
Over the coming weeks we'll be gradually moving away from paper receipts with your deliveries and instead will be sending you an e-receipt. This is to align with our commitment to become a carbon neutral business by 2040.
As we move towards e-receipts, you may sometimes still receive paperwork, depending on which store your order was picked from.
You’ll receive it on the day of your delivery.
Sorry, this email is just a notification of what will be arriving. We can’t make further changes to your order, but if you don’t like something, simply hand it back to us when your shopping arrives and we’ll sort your refund within 5 working days.
Sorry, this is an important service email and we don’t include an option to opt-out.
Any alternative items will be charged in accordance with our Substitution Promise. Please check the paperwork or e-receipt accompanying your shopping for the final cost.
We want to reduce waste and our use of natural resources. It is part of our commitment to become a carbon neutral business by 2040. You can find more information on the NetZero page on the website https://www.about.sainsburys.co.uk/making-a-difference/netzero
We will send you an email on the morning of your delivery, attached to this will be a PDF of your e-receipt and this will detail the cost of all the items in your order, any subs, as well as discounts received, vouchers used and the total price paid. It will have all the information the current paper receipt has. You may need to check your junk folder if you have not received it.
These will continue to show in your digital wallet as they do at the moment. You will need to check your digital wallet in your online account to view any vouchers or offers that you have been awarded.
If you're looking to amend your account details, click here to see how to do this
If you have any queries about your delivery please contact us