What updates will I receive about my order?

What updates will I receive about my order?

Once we've picked your order, we will send you an email letting you know whether we have had to make any substitutions or if some items were unavailable. If there are any you are unhappy with, then let the driver know and they will process a refund for you.

Over the coming weeks we'll be gradually moving away from paper receipts with your deliveries and instead will be sending you an e-receipt. This is to align with our commitment to become a carbon neutral business by 2040.

As we move towards e-receipts, you may sometimes still receive paperwork, depending on which store your order was picked from.

Important information


If you're looking to change/add to your order you can see how to do this by clicking here

If you're looking to amend your account details, click here to see how to do this

If you have any queries about your delivery please contact us