FAQs
If you're looking to change/add to your order you can see how to do this by clicking here
If you're looking to amend your account details, click here to see how to do this
If you have any queries about your delivery please contact us
You might also find the following articles helpful
- How do I know when my grocery order is complete?
- How do I get a copy of my online shopping receipt?
- How to change, or add to, your order
- How do I cancel my order
- Will I receive confirmation to notify me when my online grocery order has been cancelled?
- An item is missing from my delivery?
- What is a Delivery Pass and how does it work?
- All about Click & Collect
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Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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