What updates will I receive about my order?

What updates will I receive about my order?

Once we've picked your order, we will send you an email letting you know whether we have had to make any substitutions or if some items were unavailable.

If there are any you are unhappy with, then let the driver know and they will process a refund for you.

We're gradually moving away from paper receipts with your deliveries and instead will be sending you an e-receipt. This is to align with our commitment to become a carbon neutral business by 2040. As we move towards e-receipts, you may sometimes still receive paperwork, depending on which store your order was picked from.

  • If you're looking to change/add to your order you can see how to do this by clicking here
  • If you're looking to amend your account details, click here to see how to do this
  • If you have any queries about your delivery please contact us

Important information


Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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