What updates will I receive about my order?

if you're not in when we deliver your order, we'll put a "while you were out" card through your letterbox. This will contain details on how to get in touch with us to arrange an alternative delivery time. Drivers will also try to get in touch with you on the phone to rearrange a delivery time. If you haven't provided a contact phone number on your account, you can contact us for more information on your delivery.

We will send you an email on the morning of your delivery, attached to this will be a PDF of your e-receipt and this will detail the cost of all the items in your order, any subs, as well as discounts received, vouchers used and the total price paid. It will have all the information the current paper receipt has. You may need to check your junk folder if you have not received it.

These will continue to show in your digital wallet as they do at the moment. You will need to check your digital wallet in your online account to view any vouchers or offers that you have been awarded.

If you have not received your e-receipt please check the following:

1: Have you checked all aspects of the email? - Please check the full email from top to bottom as sometimes the attachment is not always displayed clearly at the top of the email. Sometimes the receipt can be attached to the bottom of the email (particularly on Apple products)

2: Have you downloaded the full content of the email? - Certain providers have been found to block some content from the email. You will have the option 'show blocked content' which should then allow you to view your receipt.

3: Have you checked your junk/spam folder?- Some email providers such as Yahoo and Live have been identified providers that push the E-receipt into spam folders.

Substitutions can be refused on the doorstep. Simply return them to the driver and you'll receive a refund automatically within a few days.

If you accept the substitutions offered at point of delivery, refund requests for substituted items will be rejected.

You'll receive an eVoucher for the difference if the subsitute item costs more than the item you ordered.

For more information about our Substitutions Promise, click here.