What updates will I receive about my order?

You'll receive it on the day of your delivery.

7.1 Once you have confirmed your order it is not possible to amend or cancel it. By submitting your order you agree that the collection and delivery service should begin immediately.

7.2 Should adverse weather conditions or any other event outside our reasonable control result in a later or cancelled delivery, we will contact you as soon as possible to re-schedule your delivery or to cancel it. All alternative delivery times are subject to availability. Should you incur any loss as a direct result of such a delay our liability to you shall be limited to the value of the delivery charge only.

Sorry, this email is just a notification of what will be arriving. We can't make further changes to your order, but if you don't like something, simply hand it back to us when your shopping arrives and we'll sort your refund within 5 working days.

if you're not in when we deliver your order, we'll put a "while you were out" card through your letterbox. This will contain details on how to get in touch with us to arrange an alternative delivery time. Drivers will also try to get in touch with you on the phone to rearrange a delivery time. If you haven't provided a contact phone number on your account, you can contact us for more information on your delivery.

Sorry, this is an important service email and we don't include an option to opt-out.

Any alternative items will be charged in accordance with our Substitution Promise. Please check the paperwork or e-receipt accompanying your shopping for the final cost.

We want to reduce waste and our use of natural resources. It is part of our commitment to become a carbon neutral business by 2040. You can find more information on the NetZero page on the website https://www.about.sainsburys.co.uk/making-a-difference/netzero)

We will send you an email on the morning of your delivery, attached to this will be a PDF of your e-receipt and this will detail the cost of all the items in your order, any subs, as well as discounts received, vouchers used and the total price paid. It will have all the information the current paper receipt has. You may need to check your junk folder if you have not received it.

These will continue to show in your digital wallet as they do at the moment. You will need to check your digital wallet in your online account to view any vouchers or offers that you have been awarded.

If you have not received your e-receipt please check the following:

1: Have you checked all aspects of the email? - Please check the full email from top to bottom as sometimes the attachment is not always displayed clearly at the top of the email. Sometimes the receipt can be attached to the bottom of the email (particularly on Apple products)

2: Have you downloaded the full content of the email? - Certain providers have been found to block some content from the email. You will have the option 'show blocked content' which should then allow you to view your receipt.

3: Have you checked your junk/spam folder?- Some email providers such as Yahoo and Live have been identified providers that push the E-receipt into spam folders.