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Our Help Centre is a quick and easy way for you to find the answers to your questions. You can also explore our Top 10 most Frequently Asked Questions and Articles from our Help Centre home page.

If you still want to contact us, please choose from one of the categories below

What does your query relate to?
What would you like to contact us about?
If you need help with anything to do with your online account please phone us, using the details below.

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQs and Guides.

Phone

0800 328 1700

Monday to Sunday 8am - 11pm

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQs and Guides.


BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQs and Guides.

Alternatively, you can get in touch with us using the below contact form

Please can you be more specific so we can get you to the best place to help you?
How would you like to contact us?

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Phone

0800 328 1700

Monday to Sunday 8am - 11pm

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Facebook Messenger

You can get in touch with us on Facebook Messenger here.

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Twitter

You can get in touch with us on Twitter here.

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BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

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If you're missing an item from delivery, have a query relating to the price of an item, have a problem with an item you have received, or are requesting a refund, please follow the option to contact us by phone for a quicker response.

Alternatively, you can get in touch with us using the below contact form.

How would you like to contact us?

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Phone

0800 328 1700

Monday to Sunday 8am - 11pm

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Facebook Messenger

You can get in touch with us on Facebook Messenger here.

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Twitter

You can get in touch with us on Twitter here.

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BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

You can find information about all your store facilities below

Click here

All our Terms & Conditions are available on line

Please click here.

Please can you be more specific so we can get you to the best place to help you?
How would you like to contact us?

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQ's and Guides..

Phone

0800 328 1700

Monday to Sunday 8am - 11pm

Does the following article answer your question?

Facebook Messenger

You can get in touch with us on Facebook Messenger here.

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Twitter

You can get in touch with us on Twitter here.

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BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Does the following article answer your question?

How do I process a refund for an order placed online?

How would you like to contact us?

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Phone


0800 328 1700


Monday to Sunday 8am - 11pm

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Facebook Messenger

You can get in touch with us on Facebook Messenger here.

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Twitter

You can get in touch with us on Twitter here.

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British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Please can you be more specific so we can get you to the best place to help you?

Visit Sainsbury's stock checker

You can check stock of grocery products in any Sainsbury's Store:

Sainsbury's Stock Checker

For further information, please visit Stock Checker FAQs

Our bulk order policy is available by clicking the link below.

What is your bulk ordering policy when ordering online?

How would you like to contact us?

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Phone

0800 328 1700

Monday to Sunday 8am - 11pm

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Facebook Messenger

You can get in touch with us on Facebook Messenger here.

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Twitter

You can get in touch with us on Twitter here.

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British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

Do any of the following articles answer your question?

Alternatively, you can get in touch with us using the below contact form

What would you like to contact us about?
How would you like to contact us?

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Phone

0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

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Facebook Messenger

You can get in touch with us on Facebook Messenger here.

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What facilities does my local store have?

Twitter

You can get in touch with us on Twitter here.

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BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Does the following article answer your question?

Alternatively, you can get in touch with us using the below contact form

You can find information about all our store facilities below

Click here

Please can you be more specific so we can get you to the best place to help you?
How would you like to contact us?

Do any of the following articles answer your question?

Phone

0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

Do any of the following articles answer your question?

Facebook Messenger

You can get in touch with us on Facebook Messenger here.

Do any of the following articles answer your question?

Twitter

You can get in touch with us on Twitter here.

Do any of the following articles answer your question?

British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

How would you like to contact us?

Do any of the following answer your question?

Phone

0800 328 1700

Monday to Sunday 8am - 11pm

Do any of the following articles answer your question?

Facebook Messenger

You can get in touch with us on Facebook Messenger here.

Do any of the following articles answer your question?

Twitter

You can get in touch with us on Twitter here.

Do any of the following answer your question?

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Do any of the following articles answer your question?

Alternatively, you can get in touch with us using the below Contact Form

How would you like to contact us?

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If you have not found the answer you need in our Food to Order FAQs, please contact us on 03301 231129

Our phone lines are open Monday - Sunday 8:00am - 11.30pm

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If you have not found the answer you need in our Food to Order FAQs, You can get in touch with us on Facebook Messenger here.

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If you have not found the answer you need in our Food to Order FAQs, You can get in touch with us on Twitter here.

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BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Find out more about BSL sign videos

How would you like to contact us?

Do any of the following answer your question?

Phone

0800 636 262

Monday to Saturday 9am - 5pm and Sunday 10am - 4pm

Do any of the following answer your question?

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Do any of the following articles answer your question?

Alternatively, you can get in touch with us using the below Contact Form

Visit Sainsbury's Recruitment

Visit Sainsbury's Recruitment Website for all our vacancies.

Argos

You can view contact options for Argos here

Argos lines are open:

  • Monday - Sunday : 8am-8pm

You may also find information on what you're looking for on the Argos FAQ page.

The quickest way to get an answer is via live chat. If you're not in a rush then why not send Argos a direct message on Facebook or Twitter.

To view all Argos stores you can view our store locator.

Habitat

You can view Habitat contact details here

Tu

You can view contact options for Tu here.

You may also find information on what you're looking for on the Tu Help Centre page.

Nectar

For all queries relating to Nectar visit the Nectar help.

Contact Sainsbury's Energy

For all Sainsbury's Energy queries visit Sainsbury's Energy website.

Contact Sainsbury's Bank

For queries relating to Sainsbury's Bank visit our Sainsbury's Bank website.

Contact Sainsbury's Insurance

For all insurance queries please visit our Sainsbury's Insurance website.

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
If your contact is relating to a refund, including missing items from your order, queries regarding substitutions or you have issues with a product you've received, it'll be much quicker to call our team. If you ordered online, give us a call on 0800 328 1700, or if you purchased in store, please call 0800 63 62 62. Alternatively, you can speak with a colleague next time you're in store.

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