Welcome to Sainsbury’s Help Centre

Same Day Delivery and Click & Collect

What is a same day order?
Our new service allows you to place and receive a grocery order on the same day. 

Can anybody set up a same day order?
If the service is available in your area, you will see slots available to book for delivery/collection on the day of booking. 

Is the service for delivery only?
No, we are also offering a Click & Collect service at a few stores. 

When is the cut off for placing my same day order?
12 midday on the day of delivery or collection (This includes amending your order).

When is the earliest I can pick up my same day Click & Collect order?
The earliest collection slot for same day orders is 4pm-5pm.

When is the earliest I can get a same day delivery?
The earliest delivery slot for same day orders is 6pm-7pm.

Is there a minimum order spend in order to check out my order?
The minimum basket value to check out a Home Delivery order is £25. There is no minimum basket value for Click & Collect.

What are the charges for the same day service?
For Home Delivery there is a £25 minimum order value on same day grocery delivery orders. Orders over £40 will be charged a delivery fee which will vary according to the delivery slot you choose. Orders under £40 will be charged a maximum delivery fee of £9.  There is no delivery charge for same day orders over £100 booked for delivery on Monday to Thursday after 14:00.

For Click & Collect there is no minimum order value for same day grocery delivery orders. There is a charge of £6 for same day orders under £40 and same day collection on a basket of £40 or more is £2. There is no collection charge for same day orders over £100 booked for collection on Monday to Thursday.

I am a Delivery Pass customer, do I still have to pay a delivery fee?
If you are a Delivery Pass customer and your order meets your Delivery Pass conditions then you will not be charged a fee. 

Can customers place a same day telephone order?
Yes, you can place a Telephone Orders for the same day delivery service by calling 0800 328 1700.

Which stores will this service be available in?
Same Day is available in selected stores, please enter your postcode on the website to find out if the service is available in your area. 

Please check this page for the Terms & Conditions.

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