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What is your refund policy?

If you change your mind, we’ll be happy to exchange or refund it for you. If it’s within 30 days, in its original condition and you’ve got proof of purchase, you can return your item to any of our stores.  Some items cannot be returned unless faulty and you can view the list here.

If you have bought any clothing online this needs to be returned to a Tu Clothing Click & Collect store. You can also use the paperwork in the parcel to return the items via post directly to the depot. If you have any queries, please contact our Customer Click & Collect Helpline on 0800 286 658.



If you have a credit/debit statement showing the transaction, this can be used as proof of purchase. Alternatively, the store may also be able to provide a duplicate receipt if you can provide the date and time of transaction.

If you wish to return something when your delivery arrives, hand it back to the driver and we'll process your refund. Alternatively, return the item back to your local store with proof of purchase and our colleagues will be happy to refund or arrange an exchange.

We're sorry you're not happy with the quality of your items, please return your item to a store convenient for you, with your proof of purchase and we’ll be happy to refund or exchange. 

We're sorry not all your delivery has arrived, please call us on 0800 328 1700

Refunds for transactions made by debit card will take 7-10 working days

If your electrical product appears to be faulty you should contact our Electrical Helpline on 0800 63 62 62, option 4, who will assist you with queries about setting up and using your new product. If your product had developed a fault, they will be able to arrange a repair if applicable or advise you what you should do next. If following assessment your item needs to be returned to store, please ensure all manuals, accessories and components are included. For other products: If it goes wrong within 12 months, we’ll be happy to give you an exchange if the product is still available, or a full refund. Just bring it back to any of our stores with your proof of purchase. We’re sorry but we can’t accept grocery returns by post. If it’s after 12 months, you may be entitled to a replacement or partial refund for the faulty product. Please ask one of our store colleagues for more info. You can also contact our Careline on 0800 636262

We guarantee most electrical items for 1 year. If anything goes wrong in the first 30 days you can simply return the item, complete with all accessories, to any Sainsbury’s store with proof of purchase and we will be happy to give you an exchange or refund. After 30 days, but within the one year guarantee period, you should contact our Electrical Helpline on 0800 63 62 62, option 4, who will assist you and arrange a repair if applicable. Our Kitchen Collection range is slightly different and offers a 2 year guarantee. Some manufacturers offer an extended warranty as standard. Check the documentation that came with the product for more information. If there is an extended warranty you would need to contact the manufacturer directly should your product develop a fault during the second year. You should be able to find contact information for the manufacturer on the documentation that came with the product or on the manufacturers website.

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Contact information

0800 636 262

Monday to Friday 8am - 10pm, Sat 8am - 7pm and Sunday 10am - 4pm