What is your refund policy?

What is your refund policy?

If you change your mind, we'll be happy to exchange or refund it for you. If it's within 30 days, in its original condition and you've got proof of purchase, you can return your item to any of our stores. Some items cannot be returned unless faulty and you can view the list here.

Customers have 30 days to return their general merchandise and clothing product. Your statutory rights are not affected.

Important information

Still have questions?

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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