Welcome to Sainsbury's home

What is your refund policy?

If you change your mind, we’ll be happy to exchange or refund it for you. If it’s within 30 days, in its original condition and you’ve got proof of purchase, you can return your item to any of our stores.  Some items cannot be returned unless faulty and you can view the list here.

For any items bought from 9th June onwards, customers have 30 days to return their general merchandise and clothing product. Any items bought between 1st March and 8th June can be returned within 100 days of the date of purchase. Your statutory rights are not affected. 


At the moment, we're not able to accept returns unless your return falls into one of the above categories. If the item you're returning is a product we accept back and If you have a credit/debit statement showing the transaction, this can be used as proof of purchase. Alternatively, the store may also be able to provide a duplicate receipt if you can provide the date and time of transaction.

If an item from your grocery delivery is:

  • Unwanted
  • Missing
  • Short in their ‘use by’ date (within 48 hours of delivery only)
  • Damaged

Then please use our refund request form here

We're sorry you're not happy with the quality of your items, at the moment we're unable to accept returns to store. Please call our Careline on 0800 636 262 for further advice.

Please use our refund request form here

Refunds for transactions made by debit card will take 7-10 working days

If your electrical product appears to be faulty you should contact our Electrical Helpline on 0800 63 62 62, option 4, who will assist you with queries about setting up and using your new product. If your product had developed a fault, they will be able to arrange a repair if applicable or advise you what you should do next. If following assessment your item needs to be returned to store, please ensure all manuals, accessories and components are included. For other products: If it goes wrong within 12 months, we’ll be happy to give you an exchange if the product is still available, or a full refund. Just bring it back to any of our stores with your proof of purchase. We’re sorry but we can’t accept grocery returns by post. If it’s after 12 months, you may be entitled to a replacement or partial refund for the faulty product. Please ask one of our store colleagues for more info. You can also contact our Careline on 0800 636262

We guarantee most electrical items for 1 year. If anything goes wrong in the first 30 days you can simply return the item, complete with all accessories, to any Sainsbury’s store with proof of purchase and we will be happy to give you an exchange or refund. After 30 days, but within the one year guarantee period, you should contact our Electrical Helpline on 0800 63 62 62, option 4, who will assist you and arrange a repair if applicable. Our Kitchen Collection range is slightly different and offers a 2 year guarantee. Some manufacturers offer an extended warranty as standard. Check the documentation that came with the product for more information. If there is an extended warranty you would need to contact the manufacturer directly should your product develop a fault during the second year. You should be able to find contact information for the manufacturer on the documentation that came with the product or on the manufacturers website.

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Contact information

We are currently experiencing high levels of demand for our service, thank you for your patience : - 0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm