What is your refund policy?

What is your refund policy?

If you change your mind, we'll be happy to exchange or refund it for you. If it's within 30 days, in its original condition and you've got proof of purchase, you can return your item to any of our stores. Some items cannot be returned unless faulty and you can view the list here.

Customers have 30 days to return their general merchandise and clothing product. Your statutory rights are not affected.

Please Note: All purchases of general merchandise and clothing products (excluding our food products) made between Friday 29th September to Monday 25th December 2023 are eligible for our extended Christmas returns period, meaning you have until Wednesday 31st January 2024 to return your items.
Your statutory rights are not affected.

Important information

Still have questions?

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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