Important information
Refunds & Returns
- What is your refund policy?
- Which products can't be returned to store?
- How do I process a refund for an order placed online?
- How do I make a complaint?
- What is your TRY Promise?
- Which non-food products bought online can't be returned?
- Can I return items I've bought in a sale?
- Bought one of our products online?
- What should I do if my product appears to be faulty?
- I've bought an electrical product. Does it come with a guarantee?
- What if I change my mind and want to return something?
- How long will my refund take?
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Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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